At Absa Bank Kenya PLC, I manage more than 800 High Net Worth customers in the Prestige segment. I respond to customer requests and complaints, support product uptake, and work to strengthen retention and service quality.
I previously worked as Marketing Manager at Absa Bank Kenya PLC, developing and implementing branch marketing strategies, campaigns, and events. I also used campaign analytics and customer feedback to refine marketing approaches.
At Family Bank Limited, I worked in credit administration, analyzing customer creditworthiness, supporting risk mitigation, and authorizing loan disbursements after review of the perfection process. Earlier, as a Customer Service Consultant at Kasarani Children Office, I handled customer queries and conducted court-ordered home visits and report writing.
