Open to opportunities

Ismail Madindima

@ismailmadindima

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Commercial and business development professional driving revenue growth and channel expansion.

Kenya

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What I'm looking for

I’m looking for a commercial role where I can drive revenue growth through channel expansion, strengthen customer relationships, and lead high-performing teams. I want a results-focused environment that values quality, compliance, and measurable impact.

I’m a results-driven Commercial and Business Development Professional with over 4 years of experience in revenue growth, channel expansion, client relationship management, and sales leadership. I combine commercial acumen with hands-on execution to improve customer acquisition, retention, and operational efficiency.

In my most recent role as a Customer Expert, I handle inbound customer inquiries via calls, email, and messaging platforms. I focus on resolving complex issues efficiently while maintaining strong quality and response-time performance metrics.

Previously, I led agent recruitment and expanded distribution channels as an Agent Relationship Representative, training and onboarding agents to drive revenue growth while managing sales targets, performance tracking, and compliance. I also supported client loan portfolios and conducted appraisals as a Business Relationship Officer, delivered financial literacy training, and improved repayment performance through strong relationship management—plus I built operational discipline as an Inventory Clerk through stock recording, system entries, audits, and reconciliations.

Experience

Work history, roles, and key accomplishments

Current

Customer Expert

Current

Teleperformance Global Services

Apr 2025 - Present (1 year 1 month)

Handled inbound customer inquiries via calls, email, and messaging platforms, resolving complex issues while maintaining high service standards. Monitored performance metrics focused on quality and response time.

Customer Service Inbound Support Messaging Quality Assurance Response Time Tracking Customer Experience Management

Agent Relationship Rep

Koko Networks

Mar 2022 - Jul 2024 (2 years 4 months)

Led agent recruitment and expanded distribution channels to drive revenue growth. Trained and coached agents, managed sales targets and compliance, and strengthened partner relationships to improve retention and productivity.

Channel Development Sales Coaching Sales Targets Partner Management Compliance Monitoring Revenue Growth Performance Management

Customer Sales Representative

Koko Networks

Nov 2021 - Feb 2022 (3 months)

Acquired new customers through direct engagement and conducted product education. Supported community sensitization efforts to build customer awareness and drive sales.

Customer Acquisition Direct Sales Product Education Community Sensitization Lead Generation Customer Relationship Management Sales Enablement

Business Relationship Officer

Fadhili Micro Finance

Jan 2020 - Jan 2021 (1 year)

Managed client loan portfolios and conducted appraisals to support lending decisions. Delivered financial literacy training and improved repayment performance through strong relationship management.

Client Relationship Management Risk Management Customer Experience Management

Inventory Clerk

Vivek Investments Ltd.

Jan 2019 - Jan 2020 (1 year)

Managed stock recording and system entries, ensuring accurate inventory data. Conducted stock audits and reconciliations to maintain inventory integrity and control.

Inventory Management Stock Recording System Entries Stock Audits Reconciliations SAP Business One