Natasha Chege
@natashachege
Dynamic professional skilled in customer service and sales.
What I'm looking for
I am a dynamic and results-oriented professional with a solid background in customer service, sales, and administrative support. My expertise lies in driving revenue growth through effective relationship management and data analysis, ensuring that clients receive tailored financial solutions that meet their needs. I thrive in fast-paced environments, consistently exceeding performance targets while providing exceptional client experiences.
Currently, I serve as a Relationship Officer at Bank of Africa, where I cultivate long-term client relationships and drive revenue growth by cross-selling banking products. My previous role as a Direct Sales Representative honed my skills in promoting financial products and achieving sales targets. I am adept at collaborating across teams to ensure compliance with industry regulations and delivering high levels of customer satisfaction.
Experience
Work history, roles, and key accomplishments
Relationship Officer
Bank of Africa
Jan 2024 - Present (1 year 4 months)
As a Relationship Officer, I manage long-term client relationships and provide personalized banking solutions. I drive revenue growth by cross-selling products, ensure compliance with regulations, and analyze financial data to enhance client well-being.
Direct Sales Representative
Bank of Africa
Jan 2023 - Jan 2024 (1 year)
In my role as a Direct Sales Representative, I promoted and sold banking products, achieving sales targets while providing clients with comprehensive financial information. I ensured compliance with regulations and maintained accurate sales records.
Intern - Department of Citizen Engagement
Machakos County Government
Feb 2021 - Mar 2021 (1 month)
Assisted in community outreach programs and contributed to policy development. Analyzed data to support decision-making and coordinated project activities to align with organizational goals.
Front Desk Operations
Lachesha Agencies
Jan 2021 - Jan 2023 (2 years)
Managed front desk operations, greeting clients and handling a high volume of calls and emails. Assisted in sales and marketing strategies and supported administrative functions while training staff to enhance service quality.
Education
Degrees, certifications, and relevant coursework
ALX Africa
Virtual Assistant Course, Virtual Assistance
2024 - 2024
Enrolled in a Virtual Assistant Course to enhance administrative and operational skills, focusing on effective communication, organization, and technology use.
Machakos University
Bachelor of Arts, Social Sciences
2018 - 2022
Completed a Bachelor of Arts Degree in Social Sciences, focusing on understanding societal dynamics and human behavior. Developed skills in critical thinking, research, and analysis, which are essential for addressing social issues.
Ngara Girls High School
Kenya Certificate of Secondary Education, Secondary Education
2012 - 2016
Achieved the Kenya Certificate of Secondary Education, which provided a strong foundation in various subjects, enhancing analytical and problem-solving skills.
Newlight Junior Academy
Kenya Certificate of Primary Education, Primary Education
2004 - 2012
Completed the Kenya Certificate of Primary Education, establishing foundational knowledge in core subjects.
Availability
Location
Authorized to work in
Job categories
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