Dennis Kilonzo

As a Relationship Manager, I serve as the principal point of contact for customers, focusing on achieving financial targets, driving customer satisfaction, and developing strong relationships. I manage customer account plans, conduct reviews, and address complaints while identifying new business opportunities.

As the principal point of contact for customers, I manage a portfolio to achieve financial targets, drive customer satisfaction, and develop relationships. My role includes conducting reviews, addressing customer complaints, and identifying business development opportunities.

In my role as a Universal Banker, I managed portfolio risks, collaborated on sales initiatives, and conducted market intelligence. I focused on customer relationship management, ensuring quality service delivery, and addressing customer issues promptly.

As a Direct Sales Officer, I was responsible for lead generation, market activation, and onboarding new customers. I handled documentation and KYC processes to ensure compliance and customer satisfaction.

Managed portfolio risks, collaborated on sales initiatives, and conducted market intelligence to identify new opportunities. Focused on customer experience and ensuring timely resolution of issues while driving business targets.

Responsible for lead generation and market activation, identifying new markets for onboarding new customers, and ensuring proper documentation and KYC processes.

In my position as Accounts Clerk, I processed payment vouchers, handled cash and bank reconciliations, and managed creditors and debtors' analysis. I also prepared budgetary control reports and processed NHIF claims.

Processed payment vouchers, managed cash and bank reconciliations, and handled budgetary control and patient billing. Ensured accurate financial reporting and compliance with regulations.

Completed an undergraduate bachelor's degree in business management, focusing on various aspects of business operations, management principles, and strategic decision-making.

Earned a diploma in business management, which provided foundational knowledge in business practices and management techniques.

Completed the Kenya Certificate of Secondary Education (K.C.S.E), which included a comprehensive curriculum aimed at preparing students for higher education.

Achieved the Kenya Certificate of Primary Education (K.C.P.E), marking the completion of primary education and foundational learning.