Heidi Opare
@heidiopare
Dynamic professional with expertise in customer relations and resource management.
What I'm looking for
I am a dynamic and results-driven professional with over three years of experience, specializing in customer relations and natural resource management. My journey began with a Bachelor of Science in Forest Resource Technology from Kwame Nkrumah University of Science and Technology, where I majored in Land Reclamation and Rehabilitation. I have honed my skills through various roles, including my current position as a Customer Service Representative at Multichoice Ghana, where I excel in providing information about products and resolving customer issues.
My experience also includes a role as a Programme Coordinator for the Youth in Afforestation at the Forestry Commission, where I was responsible for field inspections and record-keeping. I have a strong analytical mindset, demonstrated through my internships at the Environmental Protection Agency and the Forestry Commission, where I focused on compliance monitoring and data collection. I am proficient in Microsoft Office Suite, SPSS, and geospatial software such as ERDAS Imagine, which enhances my ability to deliver effective solutions in my work.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Multichoice Ghana
Mar 2022 - Present (3 years 3 months)
Responsible for providing information about company products and services, resolving technical issues, and handling customer complaints. Engaged in proactive customer outreach and collected feedback for service improvement.
Programme Coordinator
Forestry Commission
Oct 2020 - Jul 2021 (9 months)
Coordinated the Youth Afforestation Programme, conducted field inspections, maintained records, and assisted HR and Accounts with administrative tasks.
Intern
Environmental Protection Agency (EPA)
Jan 2020 - Jan 2020 (-1 years 11 months)
Assisted in monitoring compliance with environmental health and safety regulations, conducted field inspections, and prepared reports for record keeping.
Intern
Forestry Commission
Jul 2018 - Sep 2018 (2 months)
Conducted field data collection using GPS technology and performed data analysis with Microsoft Excel, generating maps using ERDAS Imagine.
Education
Degrees, certifications, and relevant coursework
Kwame Nkrumah University of Science and Technology
Bachelor of Science, Forest Resource Technology
2016 - 2020
Majored in Land Reclamation and Rehabilitation within the Bachelor of Science in Forest Resource Technology program, focusing on sustainable management of forest resources.
Church of Christ Senior High
West Africa Senior School Certificate Examination
2011 - 2014
Activities and societies: Served as Senior Prefect during the academic year 2012-2013.
Completed the West Africa Senior School Certificate Examination (WASSCE), gaining foundational knowledge in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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