At SmartSetter, I make outbound calls to prospective clients in the North American real estate market, qualify prospects, handle objections, and guide qualified prospects toward booking appointments. I use ReadyMode and Acuity Scheduling to manage call dispositions, follow-ups, and appointment details across time zones.
At First Bank of Nigeria Plc, I managed and resolved operational requests, escalations, and transaction inquiries from branches and internal teams. I tracked cases through to resolution and prepared daily Excel reports on rejection reasons and volumes.
At Tingo Mobile, I handled customer inquiries by phone, email, and live chat, and guided customers through digital wallet and mobile application features. I also conducted telemarketing and customer outreach calls supporting product adoption.
My writing work at ScholarshipHuntOnline.com, TotalBlast, and What2Watch.net involved researching, writing, and proofreading content for different audiences. At iLead Youth Empower Africa Network, I coordinate communications and project logistics and support community campaigns.
