At MexTel US Marketing, I conduct outbound calls to businesses in the United States, introducing WorkspaceCMS website services and Tactly AI Receptionist solutions. I identify business needs, explain product benefits and subscription options, and follow up with prospects.
At First Bank of Nigeria Plc, I managed more than 200 daily operational requests and enquiries, investigated issues, and coordinated escalated cases. I maintained 100% SLA compliance and prepared daily Microsoft Excel reports.
At Tingo Mobile, I responded to customer enquiries across phone, email, and chat, achieving a 95% first-contact resolution rate. I also contributed to a 12% increase in product adoption through customer outreach.
