Looking for a job

Chiamaka Obichukwu

@chiamakaobichukwu

Message

I deliver high-volume customer support, appointment coordination, and accurate CRM follow-through.

Nigeria

Message

What I'm looking for

I'm looking for a customer support role where I can manage customer inquiries, coordinate appointments, maintain accurate CRM records, and contribute consistently in a structured, KPI-driven team.

I supported customers at the Ministry of Information, handling 50+ phone and email interactions daily while resolving inquiries, triaging service requests, and coordinating follow-up across teams.

At Urban Water Board, I qualified prospects and scheduled 25+ in-home appointments monthly. I documented 350+ customer interactions each week in HubSpot and managed callbacks to keep engagement and service handoffs on track.

I work confidently across phone, email, and chat support, using tools including HubSpot, Zendesk, Intercom, Dialpad, and Calendly to maintain accurate records and provide structured customer experiences.

Experience

Work history, roles, and key accomplishments

Outbound Appointment Setter

Urban Water Board

Jan 2025 - Dec 2025 (11 months)

Provided structured phone-based customer support, engaging prospects and qualifying them for appointments. Scheduled 25+ in-home appointments monthly and documented 350+ interactions weekly in HubSpot CRM.

Customer Support Appointment Setting Lead Qualification HubSpot CRM Management Callback Management Scheduling Multitimezone Coordination

Customer Support Representative

Ministry of Information

Nov 2023 - Nov 2024 (1 year)

Managed high-volume phone and email communication with 50+ customers daily, resolving inquiries and service requests. Maintained accurate CRM records and coordinated appointment scheduling across teams and time zones.

Customer Support Phone Support Email Support CRM Management Issue Resolution Scheduling Order Processing Cross functional Coordination

Member

Editorial Community Development Service

Dec 2023 - Oct 2024 (10 months)

Engaged and coordinated with a community of 40+ members to support communication and participation. Created structured content and messaging that improved community awareness and engagement.

Community Engagement Coordination Content Creation Communication Skills