Open to opportunities

Onyinyechi Nnadozie

@onyinyechinnadozie

I’m a results-driven appointment setter and customer support specialist who books qualified leads and maintains pristine CRM pipelines.

Nigeria

Message

What I'm looking for

I’m looking for a remote team where I can run high-volume calls, qualify leads, book appointments using proven scripts, and own real-time CRM/pipeline accuracy—measured by conversion and customer satisfaction.

I’m a results-driven Appointment Setter and Customer Support Specialist with 6+ years of experience handling high-volume inbound and outbound calls, qualifying prospects, and converting conversations into booked appointments. I consistently manage 150+ interactions daily using auto-dialer systems, while following structured call scripts and qualification frameworks to drive clear booking outcomes.

I take pride in keeping pipeline data accurate in real time—improving lead data accuracy by 95% through diligent CRM updates, and supporting team visibility with organized records and daily collaboration updates. From achieving first-contact resolution and top-quartile CSAT to optimizing handling time and maintaining clean CRM compliance for 5,000+ active accounts, I bring a process-driven, execution-focused mindset to every interaction.

Experience

Work history, roles, and key accomplishments

Appointment Setter & VA

Konga

Jan 2025 - Jan 2026 (1 year)

Boosted appointment conversion rates by following structured call scripts and qualification frameworks, resolving and scheduling 150+ daily interactions. Improved lead data accuracy by 95% through real-time CRM updates and reduced average handling time by 20% while maintaining high appointment quality via pre-qualification.

Lead Qualification Appointment Setting CRM Data Management Pipeline Management Customer Support

High-Volume Call Handler

MultiChoice Nigeria

Jan 2020 - Jan 2025 (5 years)

Handled an average of 150+ inbound and outbound calls per day using auto-dialer and ticketing systems, achieving top-quartile CSAT scores for 3 consecutive years. Qualified and resolved 98% of customer cases at first contact and maintained accurate CRM data for 5,000+ active accounts while reducing repeat contact rate by 15%.

Ticketing Systems Objection Handling First Call Resolution CSAT CRM Data Entry Pipeline Compliance

Copywriter

Jumia Nigeria

Jan 2019 - Jan 2020 (1 year)

Increased product page engagement by 25% by creating SEO-optimized product descriptions aligned with customer search intent and brand voice guidelines. Produced 200+ product listings per month by maintaining consistent output speed and quality in a high-volume content pipeline.

SEO Copywriting Content Production Product Listing Management Data Entry Email Content Coordination

Brand Ambassador

Guinness Nigeria Limited

Jan 2017 - Jan 2018 (1 year)

Drove measurable uplift in brand awareness by engaging prospective customers through structured product presentations and scripted conversation guides during sales activations. Supported consistent, on-message customer interactions in activation settings to improve brand perception.

Brand Promotion Customer Engagement Product Presentations Conversation Guide Adherence On Message Communication