Open to opportunities

Fortune Muo

@fortunemuo

Message

Customer service professional improving client satisfaction through clear communication and problem-solving.

Nigeria

Message

What I'm looking for

I seek a client-facing role where I can resolve issues, improve satisfaction, use CRM tools, collaborate with teams, and grow into customer experience or operations.

I am an experienced customer service representative with over one year working in fast-paced environments, focused on clear client communication, conflict resolution, and using CRM tools and MS Office to streamline service processes. At Charleyson and Sons Accounting Ltd, I managed inquiries, coordinated between clients and accounting teams, and documented service requests to ensure timely resolution.

I improved client retention by 25% through professional complaint handling and consistent follow-up, and I hold a Customer Service Excellence Certificate (2024). I am currently an undergraduate in Computer and Information Science at Chukwuemeka Odumegwu Ojukwu University, seeking roles where I can apply my client-facing skills and grow in customer experience and operations.

Experience

Work history, roles, and key accomplishments

Customer Service Rep

Charleyson and Sons Accounting Ltd

Jan 2023 - Dec 2024 (1 year 11 months)

Managed client inquiries and billing/accounting information, resolved complaints and improved client retention by 25%, and coordinated between clients and accounting teams to ensure timely service delivery.