Chiamaka Chukwuemeka-Ezi

I am a dedicated and result-oriented Customer Service Representative with over three years of experience in delivering exceptional customer experiences and fostering loyalty. My expertise lies in problem-solving, managing customer inquiries, and ensuring client satisfaction. I thrive in fast-paced environments, maintaining calm under pressure while multitasking effectively.

Throughout my career, I have consistently exceeded key performance indicators, achieving a 98% average customer satisfaction score and maintaining a first-call resolution rate of 90% over 12 consecutive months. My proactive approach has led to a 25% increase in customer retention rates through personalized follow-ups and effective issue resolution. I am also passionate about training and mentoring, having created training materials that improved onboarding efficiency by 40% for new team members.