Fortunate gift
@fortunategift
Customer-focused Science Laboratory Technologist and experienced customer relations professional.
NigeriaWhat I'm looking for
I am a Science Laboratory Technologist specializing in Microbiology who combines technical laboratory training with several years of client-facing experience in customer relations, sales, and administrative support.
I have delivered front-line customer support, resolved inquiries, and improved customer satisfaction as a Sales Manager and Digital Service Assistant while maintaining accurate records and coordinating client engagement processes.
I hold an HND in Science Laboratory Technology (Microbiology) and certifications in International Customer Service & Management, Human Resource Management, Project Management, Data Analytics, and Health, Safety & Management, which I apply to streamline processes and support data-driven decisions.
I bring dependable communication, problem-solving, and time-management skills, and I am eager to contribute in roles that value customer experience, operational efficiency, and opportunities for professional growth.
Experience
Work history, roles, and key accomplishments
Digital Service Assistant
Acmeono Technologies Ltd
Jan 2024 - Jan 2025 (1 year)
Provided front-line customer and technical support for digital services, resolved inquiries, and maintained accurate client records to ensure timely service delivery and strong client relationships.
Sales Manager
Morris Pharmacy
Jan 2021 - Jan 2022 (1 year)
Managed sales operations and customer service, handled complaints, and provided product guidance to improve customer satisfaction and retention.
Administrative Assistant
Glance Printing Press
Jan 2019 - Jan 2021 (2 years)
Served as first point of contact, managed customer records and correspondence, and supported scheduling and documentation to improve client engagement and administrative efficiency.
Education
Degrees, certifications, and relevant coursework
Akanu Ibiam Federal Polytechnic
Higher National Diploma, Science Laboratory Technology (Microbiology)
Completed Higher National Diploma in Science Laboratory Technology with a Microbiology specialization at Akanu Ibiam Federal Polytechnic in 2023.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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