Fathia Bello
@fathiabello
Dedicated customer service representative with strong communication skills.
NigeriaWhat I'm looking for
I am a passionate customer service representative with experience in providing exceptional support and guidance to clients. My time at Jumia Nigeria allowed me to hone my skills in active listening and effective communication, where I successfully placed over 200 outbound calls daily, ensuring that customers received the assistance they needed with empathy and professionalism.
In addition to my customer service experience, I have a background in laboratory assistance, where I performed various tests and managed patient interactions at Metro Diagnostic Center. My ability to work in fast-paced environments and maintain a positive attitude has been key to my success in both roles. I am currently pursuing my HND in Chemistry at Yaba College of Technology, which further enhances my analytical skills and knowledge base.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Jumia Nigeria
Sep 2022 - May 2023 (8 months)
Placed over 200 outbound calls daily, providing clear instructions to customers according to training guidelines. Consistently delivered excellent customer service by actively listening and empathetically communicating company policies.
Laboratory Assistant
Metro Diagnostic Center
Aug 2021 - Nov 2021 (3 months)
Performed various laboratory tests including blood group, genotype, blood and urine pregnancy tests, and swab analyses. Managed reception duties such as attending to patients, confirming request forms, entering details, and directing them for tests.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Higher National Diploma, Chemistry
Currently pursuing a Higher National Diploma in Chemistry. This program focuses on advanced chemical principles and laboratory techniques.
Yaba College of Technology
Ordinary National Diploma, Science Laboratory Technology
Completed an Ordinary National Diploma in Science Laboratory Technology. Gained foundational knowledge and practical skills in various laboratory procedures.
Government College Ketu-Epe
WASSCE, General Studies
Obtained the West African Senior School Certificate Examination (WASSCE). This certification demonstrates completion of secondary education.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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