LAWRENCE AMEH
@lawrenceameh
Customer-focused service professional with strong communication and analytics.
NigeriaWhat I'm looking for
I am a detail-oriented customer service and operations professional with a B.Sc. in Microbiology and hands-on experience in customer account management, service point advising, and laboratory assistance. I have a track record of improving customer satisfaction, managing multiple tasks, and adhering to quality and safety standards while working for multinational and local organizations.
I bring strong communication, analytical thinking, CRM and computer skills, and training in logistics, hazard analysis, and leadership. I am dependable, adaptable, and results-driven, committed to contributing to team productivity and continuous improvement in service delivery.
Experience
Work history, roles, and key accomplishments
Service Point Advisor
DHL Nig. Int'l Ltd
Sep 2020 - Present (5 years 4 months)
Sold DHL products and services at point-of-sale, improved customer satisfaction through timely issue resolution, and supported SPA staff training and departmental process improvements.
Customer Account Advisor
Unilever Nig. Plc (DHL In-house)
Apr 2019 - Aug 2020 (1 year 4 months)
Managed customer accounts, resolved billing and service issues, maintained accurate customer databases, and recommended service improvements to reduce recurring problems.
Science Educator
Abakaliki Boys Secondary School
Oct 2016 - Oct 2017 (1 year)
Prepared and delivered science curricula, assessed student performance, and implemented diverse instructional methods to improve learning outcomes and classroom management.
Laboratory Assistant Intern
Our Lady of Fatima Hospital
Mar 2015 - Sep 2015 (6 months)
Performed laboratory sample preparation and routine analyses, maintained equipment and records, and revised quality control procedures to support accurate testing and compliance.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ilorin
Bachelor of Science, Microbiology
2012 - 2016
Grade: Second Class Honours
Completed a Bachelor of Science in Microbiology with Second Class Honours at the University of Ilorin from 2012 to 2016.
Boys Secondary School, Iboko
West African Senior School Certificate, Secondary Education
2005 - 2011
Completed secondary education and obtained the West African Senior School Certificate (WASSCE) at Boys Secondary School, Iboko.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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