At IHG Hotels & Resorts, I handled inbound guest calls, answered rate and availability questions, and processed bookings and modifications in the reservation system.
At NextVAs, Inc., I supported clients with billing concerns through email and ticketing, documented interactions, and helped improve team processes. At Ubiquity Global Services, I assisted clients with account access and fund inquiries and troubleshot technical issues.
At Teleperformance Philippines, I handled healthcare insurance questions about medication costs and coverage, navigating complex policies to provide accurate information. I also hold a Bachelor of Science in Information Technology from Laguna State Polytechnic University.
