Open to opportunities

Benj Costales

@benjcostales

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Customer service professional delivering high-quality support and solutions.

Philippines

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What I'm looking for

I seek a role in a reputable company where I can contribute through customer-focused support, continue developing technical and communication skills, meet targets, and grow professionally in a collaborative environment.

I am a customer service specialist with hands-on experience supporting healthcare and travel clients, consistently meeting targets and maintaining compliance with quality standards. I bring strong problem-solving, multitasking, and documentation abilities developed across high-volume inbound roles.

My background includes seasonal and long-term roles where I handled benefit verification, order processing, reservation sales, and technical customer inquiries while using CRM platforms, Genesys, and Amazon WorkSpace. I also have foundational mechanical engineering experience from an OJT role working on HVAC preventive maintenance and troubleshooting.

I am organized, detail-oriented, and comfortable working under pressure; I excel at time management and strive to contribute effectively while continuing to learn and grow within a reputable organization.

Experience

Work history, roles, and key accomplishments

Customer Service Advocate

Nezda Global Philippines

Dec 2025 - Jan 2026 (1 month)

Provided inbound customer support to Medicare Advantage members on OTC benefits, processing orders, verifying benefits, and resolving issues while maintaining HIPAA and QA compliance.

Customer Support OTC HIPAA compliance Documentation Multitasking Problem Solving

Reservation Sales Specialist

SC Reservations

May 2022 - Aug 2025 (3 years 3 months)

Provided tailored reservation solutions and travel advice for IHG, consistently met and exceeded sales targets through needs-based recommendations and promoted loyalty programs to improve guest satisfaction.

Guest Relations Upselling CRM Time Management Multitasking Sales Targets

Customer Service Advisor I

Concentrix CVG Philippines

Sep 2021 - Mar 2022 (6 months)

Handled high-volume inbound calls to provide product and service information, resolve customer inquiries, and support sales revenue through effective use of client tools and confident service delivery.

Inbound Calls Customer Service Sales Support CRM Communication

Mechanical Engineering OJT

D.B. International Sales & Services, Inc.

Jan 2020 - Mar 2020 (2 months)

Assisted in preventive maintenance of HVAC systems at Ayala Group, performing cleaning and replacement of condenser motors and chiller components while developing mechanical troubleshooting skills.

Safety practices

Education

Degrees, certifications, and relevant coursework

National University

Bachelor of Science, Mechanical Engineering

Activities and societies: Member of Philippines Society of Mechanical Engineers; participant in pneumatic welding machine project; participant in mechatronics

Completed a Bachelor of Science in Mechanical Engineering with participation in pneumatic welding machine and mechatronics activities and membership in the Philippines Society of Mechanical Engineers.