Benj Costales
@benjcostales
Customer service professional delivering high-quality support and solutions.
What I'm looking for
I am a customer service specialist with hands-on experience supporting healthcare and travel clients, consistently meeting targets and maintaining compliance with quality standards. I bring strong problem-solving, multitasking, and documentation abilities developed across high-volume inbound roles.
My background includes seasonal and long-term roles where I handled benefit verification, order processing, reservation sales, and technical customer inquiries while using CRM platforms, Genesys, and Amazon WorkSpace. I also have foundational mechanical engineering experience from an OJT role working on HVAC preventive maintenance and troubleshooting.
I am organized, detail-oriented, and comfortable working under pressure; I excel at time management and strive to contribute effectively while continuing to learn and grow within a reputable organization.
Experience
Work history, roles, and key accomplishments
Customer Service Advocate
Nezda Global Philippines
Dec 2025 - Jan 2026 (1 month)
Provided inbound customer support to Medicare Advantage members on OTC benefits, processing orders, verifying benefits, and resolving issues while maintaining HIPAA and QA compliance.
Reservation Sales Specialist
SC Reservations
May 2022 - Aug 2025 (3 years 3 months)
Provided tailored reservation solutions and travel advice for IHG, consistently met and exceeded sales targets through needs-based recommendations and promoted loyalty programs to improve guest satisfaction.
Handled high-volume inbound calls to provide product and service information, resolve customer inquiries, and support sales revenue through effective use of client tools and confident service delivery.
Mechanical Engineering OJT
D.B. International Sales & Services, Inc.
Jan 2020 - Mar 2020 (2 months)
Assisted in preventive maintenance of HVAC systems at Ayala Group, performing cleaning and replacement of condenser motors and chiller components while developing mechanical troubleshooting skills.
Education
Degrees, certifications, and relevant coursework
National University
Bachelor of Science, Mechanical Engineering
Activities and societies: Member of Philippines Society of Mechanical Engineers; participant in pneumatic welding machine project; participant in mechatronics
Completed a Bachelor of Science in Mechanical Engineering with participation in pneumatic welding machine and mechatronics activities and membership in the Philippines Society of Mechanical Engineers.
Bangkal High School
High School Diploma, Secondary Education
Activities and societies: MTAP participant
Completed secondary education; participated in MTAP (Mathematics Trainers' Guild/Mathematics competitions).
Bangkal Elementary School
Elementary School Certificate, Primary Education
Completed primary education.
Availability
Location
Authorized to work in
Job categories
Skills
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