Open to opportunities

Florence Ann Baral

@florenceannbaral

Message

Customer service representative with strong technical support skills.

Philippines

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

My name is Florence Ann B. Baral, and I am a dedicated customer service representative with a strong background in technical support. I have honed my skills through various roles, including my recent position at Open Access BPO, where I provided email-based support for a budgeting app, collaborating with engineering teams to resolve user issues efficiently.

Throughout my career, I have consistently prioritized customer satisfaction and effective communication. At Digital Room Inc., I assisted customers with their orders and ensured they received high-quality products while resolving any technical issues related to file formatting. My experience at Concentrix further solidified my ability to troubleshoot technical problems, particularly with VR devices, enhancing my problem-solving skills and professionalism.

Experience

Work history, roles, and key accomplishments

Technical Support and Customer Service Representative

Open Access BPO

Mar 2025 - Present (5 months)

Provided email-based support to assist users in troubleshooting technical issues and maximizing the features of a budgeting app and website. Collaborated with data providers and engineering teams to investigate and resolve user-reported issues efficiently.

Email Support Technical Troubleshooting Budgeting Data Analysis Zendesk InContact Slack Notion

Customer Service Representative

Digital Room Inc.

Mar 2023 - Present (2 years 5 months)

Assisted customers via chat support in placing orders and selecting optimal materials for various printed products, ensuring high satisfaction and product quality. Delivered clear and detailed explanations of printing processes and resolved technical issues related to file formatting and submission.

Chat Support Order Placement material selection Customer Satisfaction Canva Communication

Advisor I Technical Support

Concentrix

Jul 2021 - Present (4 years 1 month)

Provided technical support via chat, email, and outbound calls, specializing in troubleshooting VR devices. Resolved customer issues related to account access, payment methods, and digital purchases with efficiency and professionalism.

Technical Support Chat Support Email Support Outbound Calling Account Access Digital Purchases Troubleshooting Problem Solving

Special Program of Employment of Students (SPES) Clerk

Department of Education

Apr 2019 - Present (6 years 4 months)

Processed important education related papers for our clients. Assisted with important exams such as the PEPT.

Document Processing Examination Assistance Data Encoding Client Relations Administrative Support Time Management Reliability Communication

Education

Degrees, certifications, and relevant coursework

Polytechnic University of the Philippines

Bachelor of Science in Entrepreneurship, Entrepreneurship

2020 - 2022

Activities and societies: Consistent President Lister and Class Officer

Pursued a Bachelor of Science in Entrepreneurship, focusing on business fundamentals and entrepreneurial skills. Recognized as a consistent President Lister and served as a Class Officer.

Rizal Technological University

High School Diploma, Accountancy, Business, and Management

2014 - 2020

Activities and societies: Graduated with Honors, Loyaltee Awardee, and consistent class president

Completed Junior High School to Senior High School, with a focus on Accountancy, Business, and Management during Senior High School. Graduated with Honors and received the Loyaltee Award.