VBVincent Beler
@vincentbeler
Customer and technical support specialist delivering reliable multi-channel assistance and timely issue resolution.
PhilippinesWhat I'm looking for
I am a resourceful customer and technical support specialist with over five years of BPO experience providing multi-channel support across chat, email, and phone. I have strong troubleshooting and remote assistance skills, proven expertise with Microsoft Office applications, and experience managing data in Salesforce and Amazon Workspace.
I have handled escalations and sensitive PII with accuracy and confidentiality, supported security and fintech campaigns, and improved customer satisfaction through timely resolutions. I am passionate about technology and actively expanding my skills in AI tools and automation to increase efficiency and deliver better support.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Fusion BPO Services
Mar 2023 - Sep 2025 (2 years 6 months)
Provided multi-channel support for ZoneAlarm security software, performing installations, remote troubleshooting, and guided resolutions that maintained high customer satisfaction over 2.5 years.
Customer Support Specialist
Fusion BPO Services
Aug 2020 - Mar 2023 (2 years 7 months)
Supported Kabbage seasonal fintech campaign handling email and escalation tickets with accuracy and PII confidentiality while managing data via Excel, Salesforce, and Amazon Workspace.
CODelivered chat-based technical support for Microsoft Office applications, using remote access to troubleshoot issues and ensure timely resolution to improve user productivity.
Customer Service Representative
The Results Company
Mar 2018 - Dec 2018 (9 months)
Handled inbound calls for Comcast tech support campaign, assisting with billing and account management and improving customer satisfaction through accurate solutions.
Education
Degrees, certifications, and relevant coursework
University of Cebu Lapu-Lapu and Mandaue
Bachelor of Science, Marine Engineering
2016 - 2017
Completed Bachelor of Science in Marine Engineering studies at University of Cebu Lapu-Lapu and Mandaue from 2016 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Social media
Job categories
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