Theodore Jr Retuerto
@theodorejrretuerto1
Dedicated customer service representative with strong technical skills.
What I'm looking for
I am a dedicated professional with extensive experience in customer service and technical support. My journey began as a Computer Attendant, where I honed my skills in document management and customer interaction. Over the years, I have developed a strong foundation in various roles, including as a Customer Service Representative for a Telco account, where I excelled in building rapport with customers and resolving issues efficiently.
Currently, I work as an Analyst for a social media account at Concentrix PH, where I leverage my analytical skills to support back-office operations. Additionally, I have experience as a freelance delivery driver with Grab, ensuring timely and safe deliveries. My technical proficiency includes advanced knowledge of Microsoft software and computer repair, making me a versatile asset in any team.
Experience
Work history, roles, and key accomplishments
Analyst
Concentrix PH
Dec 2023 - Present (1 year 6 months)
Currently working as an Analyst for Oncall Social Media account, focusing on back office operations. Responsible for ensuring smooth communication and support for social media interactions.
Analyst
Concentrix PH
Dec 2023 - Present (1 year 6 months)
Currently working as an Analyst for Oncall Social Media account, responsible for back office support and ensuring efficient operations.
Delivery Driver
Grab PH
Aug 2021 - Present (3 years 10 months)
Deliver food and parcels while ensuring safety and adherence to company policies. Focused on timely and quality service.
Delivery Driver
Grab PH
Aug 2021 - Present (3 years 10 months)
Freelance delivery driver for Grab, responsible for ensuring timely and safe delivery of food and parcels while adhering to company policies.
Computer Technician
Freelance
May 2009 - Present (16 years 1 month)
Provided computer repair services, both hardware and software, to clients on a freelance basis.
Computer Technician
Freelance
May 2009 - Present (16 years 1 month)
Provided freelance computer technician services, focusing on both hardware and software repairs and maintenance.
Customer Service Representative
24/7.ai Philippines
Jan 2021 - Jul 2021 (6 months)
Provided customer support for Telco and Retail accounts, handling inquiries and resolving issues through various communication channels.
Customer Service Representative
24/7.ai Philippines
Jan 2021 - Jul 2021 (6 months)
Worked as a Customer Service Representative handling voice and chat support for retail accounts, focusing on personalized customer interactions and issue resolution.
Computer Attendant
My Docx Printing and Computer Shop
Jun 2011 - Oct 2016 (5 years 4 months)
Managed printing services, document editing, and customer assistance, ensuring high attention to detail and confidentiality.
Computer Attendant
My Docx Printing and Computer Shop
Jun 2011 - Oct 2016 (5 years 4 months)
Managed printing services and provided computer assistance, including document editing and design using Microsoft Office and Adobe Photoshop.
Education
Degrees, certifications, and relevant coursework
University of Makati
Undergraduate, Automotive Engineering
2006 - 2008
Studied Automotive Engineering as part of the undergraduate program.
University of Makati
Undergraduate, Automotive Engineering
2006 - 2008
Studied Automotive Engineering as part of the undergraduate program.
Fort Bonifacio High School
High School Diploma, General Studies
2003 - 2006
Completed secondary education with a focus on general studies.
Fort Bonifacio High School
High School Diploma, General Studies
2003 - 2006
Completed secondary education with a focus on general studies.
Pembo Elementary School
Elementary School Diploma, Elementary Education
1995 - 2001
Completed primary education with foundational learning in various subjects.
Pembo Elementary School
Elementary School Diploma, Elementary Education
1995 - 2001
Completed primary education with foundational learning in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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