Open to opportunities

Christian key Padica

@christiankeypadica

Message

I resolve customer billing, technical, and account issues through inbound support.

Philippines

Message

What I'm looking for

I'm looking for a customer service or technical support role where I can resolve customer concerns, use CRM tools accurately, and deliver clear, empathetic support while continuing to grow my skills.

I've supported customers at Qualfon, Foundever, and Concentrix, resolving billing, technical, account, and service-related concerns through high-volume inbound calls.

At Concentrix, I used CRM systems to verify account information, document interactions accurately in real time, and maintain customer records while delivering empathetic, professional support. I also received consistent positive feedback for resolving concerns.

I'm a fast learner who brings clear communication, active listening, problem-solving, and strong attention to data accuracy to every customer interaction.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

Qualfon

Oct 2021 - Apr 2022 (6 months)

Delivered technical assistance to customers via inbound calls, troubleshooting account and service-related issues while documenting steps in the CRM. Ensured customer satisfaction through clear communication and customer support.

CRM Troubleshooting Customer Support