Florence Ajayi
@florenceajayi
Customer Relations Manager with expertise in data analysis and problem-solving.
What I'm looking for
I am a dedicated Customer Relations Manager with two years of experience in managing customer interactions and transactions. My expertise lies in troubleshooting problems and building effective solutions, particularly through my proficiency in Microsoft Excel and Data Analysis. I have a proven track record of enhancing customer satisfaction and retention through effective communication and relationship-building skills.
In my current role as an Energy Sales Representative at Ikeja Electric PLC, I have successfully reduced ATC&C losses from 19% to 12% by implementing innovative collection models. My previous experience at Oyafix Technologies involved maintaining customer records and processing orders with high accuracy, which significantly improved customer relations. I am passionate about leveraging my analytical skills to drive business success and enhance customer experiences.
Experience
Work history, roles, and key accomplishments
Energy Sales Representative (ESR)
Ikeja Electric PLC
Nov 2021 - Present (3 years 8 months)
Performed sales and marketing of electricity, managing allocation and marketing efforts. Identified customer needs and provided solutions to meet those needs, while maintaining customer accounts and resolving complaints within regulatory SLAs.
Customer Relations Manager
Oyafix Technologies
May 2020 - Oct 2021 (1 year 5 months)
Maintained records of customer interactions, transactions, comments, and complaints. Processed orders, forms, applications, and requests, while negotiating payments and payment plans with online and offline customers.
Sales Representative
Simman USB Communications
Jan 2019 - Apr 2020 (1 year 3 months)
Maintained up-to-date product knowledge and awareness of the product portfolio. Answered customers' questions about products, prices, availability, or credit terms, and maintained customer records using automated systems.
Intern
A&P Foods Limited
Jan 2013 - Oct 2013 (9 months)
Conducted routine and non-routine analyses of in-process materials, raw materials, environmental samples, finished goods, or stability samples. Interpreted test results, compared them to established specifications, and made recommendations on data appropriateness for release.
Education
Degrees, certifications, and relevant coursework
ALT SCHOOL AFRICA
Professional Diploma, Data Analytics
Currently pursuing a Professional Diploma in Data Analytics. This program focuses on developing advanced skills in data analysis and interpretation.
University of Ilorin
Bachelors of Science (Education), Chemistry
Grade: Second Class Honors
Studied Chemistry with a focus on educational methodologies. Achieved Second Class Honors, demonstrating strong academic performance in the field.
QHSES LEADERSHIP ACADEMY
Professional Diploma, Project, Quality, Safety, Environment, Risk and Sustainability Management
Completed a Professional Diploma in Project, Quality, Safety, Environment, Risk and Sustainability Management. This program enhanced understanding of comprehensive management principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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