Open to opportunities

Florence Ajayi

@florenceajayi

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Customer Relations Manager with expertise in data analysis and problem-solving.

Zimbabwe

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What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth in data analytics and sales management.

I am a dedicated Customer Relations Manager with two years of experience in managing customer interactions and transactions. My expertise lies in troubleshooting problems and building effective solutions, particularly through my proficiency in Microsoft Excel and Data Analysis. I have a proven track record of enhancing customer satisfaction and retention through effective communication and relationship-building skills.

In my current role as an Energy Sales Representative at Ikeja Electric PLC, I have successfully reduced ATC&C losses from 19% to 12% by implementing innovative collection models. My previous experience at Oyafix Technologies involved maintaining customer records and processing orders with high accuracy, which significantly improved customer relations. I am passionate about leveraging my analytical skills to drive business success and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Energy Sales Representative (ESR)

Current

Ikeja Electric PLC

Nov 2021 - Present (3 years 8 months)

Performed sales and marketing of electricity, managing allocation and marketing efforts. Identified customer needs and provided solutions to meet those needs, while maintaining customer accounts and resolving complaints within regulatory SLAs.

Sales Marketing Customer Relationship Management Problem Solving Data Analysis Regulatory Compliance

Customer Relations Manager

Oyafix Technologies

May 2020 - Oct 2021 (1 year 5 months)

Maintained records of customer interactions, transactions, comments, and complaints. Processed orders, forms, applications, and requests, while negotiating payments and payment plans with online and offline customers.

Customer Relationship Management Data Entry Financial Dashboard Creation Invoicing Order Processing Customer Retention Problem Solving Communication

Sales Representative

Simman USB Communications

Jan 2019 - Apr 2020 (1 year 3 months)

Maintained up-to-date product knowledge and awareness of the product portfolio. Answered customers' questions about products, prices, availability, or credit terms, and maintained customer records using automated systems.

Product Knowledge Customer Service Sales Data Entry Automation Communication Problem Solving

Intern

A&P Foods Limited

Jan 2013 - Oct 2013 (9 months)

Conducted routine and non-routine analyses of in-process materials, raw materials, environmental samples, finished goods, or stability samples. Interpreted test results, compared them to established specifications, and made recommendations on data appropriateness for release.

Quality Control Documentation Environmental Sampling Quality Assurance Regulatory Compliance

Education

Degrees, certifications, and relevant coursework

ALT SCHOOL AFRICA

Professional Diploma, Data Analytics

Currently pursuing a Professional Diploma in Data Analytics. This program focuses on developing advanced skills in data analysis and interpretation.

University of Ilorin

Bachelors of Science (Education), Chemistry

Grade: Second Class Honors

Studied Chemistry with a focus on educational methodologies. Achieved Second Class Honors, demonstrating strong academic performance in the field.

QHSES LEADERSHIP ACADEMY

Professional Diploma, Project, Quality, Safety, Environment, Risk and Sustainability Management

Completed a Professional Diploma in Project, Quality, Safety, Environment, Risk and Sustainability Management. This program enhanced understanding of comprehensive management principles.