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Open to opportunities

Florence Ajayi

@florenceajayi

Customer Relations Manager with expertise in data analysis and problem-solving.

Zimbabwe
Message

What I'm looking for

I am looking for a role that values customer engagement and offers opportunities for growth in data analytics and sales management.

I am a dedicated Customer Relations Manager with two years of experience in managing customer interactions and transactions. My expertise lies in troubleshooting problems and building effective solutions, particularly through my proficiency in Microsoft Excel and Data Analysis. I have a proven track record of enhancing customer satisfaction and retention through effective communication and relationship-building skills.

In my current role as an Energy Sales Representative at Ikeja Electric PLC, I have successfully reduced ATC&C losses from 19% to 12% by implementing innovative collection models. My previous experience at Oyafix Technologies involved maintaining customer records and processing orders with high accuracy, which significantly improved customer relations. I am passionate about leveraging my analytical skills to drive business success and enhance customer experiences.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

AA

ALT SCHOOL AFRICA

Professional Diploma, Data Analytics

Currently pursuing a Professional Diploma in Data Analytics. This program focuses on developing advanced skills in data analysis and interpretation.

University of Ilorin logoUI

University of Ilorin

Bachelors of Science (Education), Chemistry

Grade: Second Class Honors

Studied Chemistry with a focus on educational methodologies. Achieved Second Class Honors, demonstrating strong academic performance in the field.

QA

QHSES LEADERSHIP ACADEMY

Professional Diploma, Project, Quality, Safety, Environment, Risk and Sustainability Management

Completed a Professional Diploma in Project, Quality, Safety, Environment, Risk and Sustainability Management. This program enhanced understanding of comprehensive management principles.

Tech stack

Software and tools used professionally

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Florence Ajayi - Energy Sales Representative (ESR) - Ikeja Electric PLC | Himalayas