Moâd Elbakkali

I am a results-driven customer relations manager with a proven track record in nurturing client relationships and driving satisfaction. My experience spans various roles in customer service, where I have consistently delivered exceptional service and maintained high customer satisfaction ratings. I thrive in dynamic environments and excel in problem-solving, communication, and cross-functional collaboration.

Throughout my career, I have successfully managed diverse customer relationships, enhancing satisfaction and loyalty. I have exceeded sales targets through effective upselling and cross-selling techniques, achieving significant revenue growth. My ability to empathize with customers and communicate solutions effectively has been instrumental in resolving inquiries and complaints, leading to high satisfaction rates.

I am proficient in utilizing CRM systems and data analytics to track interactions and analyze customer data, which has allowed me to implement targeted strategies that improve customer engagement and retention. I am passionate about enhancing the customer experience and am eager to bring my skills to a business development role where I can contribute to organizational success.