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@modelbakkali
Results-driven customer relations manager seeking business development role.
I am a results-driven customer relations manager with a proven track record in nurturing client relationships and driving satisfaction. My experience spans various roles in customer service, where I have consistently delivered exceptional service and maintained high customer satisfaction ratings. I thrive in dynamic environments and excel in problem-solving, communication, and cross-functional collaboration.
Throughout my career, I have successfully managed diverse customer relationships, enhancing satisfaction and loyalty. I have exceeded sales targets through effective upselling and cross-selling techniques, achieving significant revenue growth. My ability to empathize with customers and communicate solutions effectively has been instrumental in resolving inquiries and complaints, leading to high satisfaction rates.
I am proficient in utilizing CRM systems and data analytics to track interactions and analyze customer data, which has allowed me to implement targeted strategies that improve customer engagement and retention. I am passionate about enhancing the customer experience and am eager to bring my skills to a business development role where I can contribute to organizational success.
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Work history, roles, and key accomplishments
Indigo Books Canada
Jan 2024 - Jan 2025 (1 year)
Delivered exceptional customer service via chat, email, and inbound calls, maintaining a 90% customer satisfaction rating. Assisted customers with order inquiries, processing replacements and refunds efficiently while resolving complex issues.
True Smile Works
Jan 2023 - Jan 2024 (1 year)
Managed diverse customer relationships, enhancing satisfaction and loyalty, and exceeded monthly sales targets by 20% through upselling and cross-selling. Resolved customer inquiries and complaints, achieving 95% satisfaction, and maintained in-depth product knowledge.
Padra
Jan 2020 - Jan 2023 (3 years)
Achieved 25% revenue growth and 15% higher conversion rates through targeted telesales strategies and effective customer engagement. Enhanced customer satisfaction by 20% through proactive relationship management and reduced churn rate by 30%.
Road and Transport Authority
Jan 2018 - Jan 2020 (2 years)
Provided customer support and resolved inquiries for the Road and Transport Authority. Assisted with various customer service tasks and ensured customer satisfaction.
Degrees, certifications, and relevant coursework
Unknown, Unknown
Studied at ENSA National School of Applied Sciences from 2015 to 2017. The specific field and degree are not provided in the given text.
High School Diploma, General Studies
Completed high school education at Alchourouk High School from 2013 to 2014. The specific field of study is not provided.
Software and tools used professionally
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