Open to opportunities

Flora Wabwoba

@florawabwoba

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Customer Support Specialist who delivers accurate, empathetic service through data-first operations.

Kenya

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What I'm looking for

I’m looking for a remote role where I can own accurate data entry and customer care end-to-end—responding quickly, using CRM tools to resolve issues, and maintaining confidentiality while helping customers feel genuinely supported.

I’m a customer support and data entry professional who blends clear communication with meticulous record-keeping. I bring a strong focus on accuracy, confidentiality, and attention to detail, especially when handling sensitive information.

In remote roles, I’ve entered and maintained electronic records with high precision, ensuring compliance with HIPAA and data privacy standards. I also work confidently in CRM and ticketing systems to organize cases, track progress, resolve discrepancies, and meet processing targets and deadlines.

What energizes me most is helping people feel heard—whether I’m responding to emails, chat, and phone, resolving billing or product questions, or supporting communities as a chat moderator. I’m now seeking a remote data entry or customer care role where I can combine data management proficiency with support that leaves a lasting impression.

Experience

Work history, roles, and key accomplishments

Remote Data Entry Specialist

CVS Health

Feb 2026 - Apr 2026 (2 months)

Accurately entered and managed sensitive patient and medical data in compliance with HIPAA and data privacy standards. Maintained electronic records, organized and verified data for completeness, and corrected discrepancies to ensure data integrity.

HIPAA compliance Data Privacy Medical Data Entry Electronic Recordings Confidentiality

Customer Support Assistant

Talent

Apr 2025 - Aug 2025 (4 months)

Responded to customer inquiries via email, chat, and phone while maintaining a friendly, professional tone. Managed orders, returns, and refunds, monitored CRM tickets to meet resolution timelines, and escalated complex cases as needed.

Customer Support Email Support Chat Support Phone Support Order Processing Returns Escalations Complaint Handling

Customer Care Representative

CCS Kenya

Aug 2024 - Feb 2025 (6 months)

Handled high volumes of customer calls, emails, and live chats, resolving billing issues, complaints, and product inquiries with empathy and efficiency. Processed orders, returns, and exchanges, and monitored CRM service tickets to ensure timely updates and resolutions.

Customer Service Complaint Handling Live Chat Support Email Support Phone Support Order Processing Returns and Exchanges Technical Troubleshooting Product Knowledge

Discord Chat Moderator

Discord

May 2024 - Jul 2024 (2 months)

Monitored live chat channels to ensure safe, friendly, and inclusive communication. Supported users with accurate assistance, enforced community guidelines, responded to reports, and helped organize virtual events with moderation updates and reports.

Community Moderation User Support Conflict Resolution Community Guideline Enforcement Virtual Events Community Updates Drafting

Data Entry Clerk

Freelancer

Feb 2024 - Apr 2024 (2 months)

Entered, reviewed, and organized large data sets with above-average accuracy using Excel and Google Sheets. Performed quality checks, maintained systematic filing and digital records, and prepared progress reports for clients while supporting administrative tasks such as transcription and online form completion.

Data Entry Excel Google Sheets Data Quality Progress Reports Transcription

Virtual Assistant

Private Client

Nov 2023 - Jan 2024 (2 months)

Managed day-to-day administrative tasks including calendar coordination, email management, and travel planning. Conducted online research, created reports and client documents, handled correspondence via Gmail/WhatsApp/Zoom, and supported social media management while maintaining confidentiality.