Mercy Gichohi

I am a results-driven Customer Support Specialist with over three years of experience in managing data and providing exceptional customer support services. My expertise lies in troubleshooting and resolving customer inquiries while maintaining high levels of customer satisfaction. I have a strong proficiency in data management and CRM tools, which allows me to efficiently handle large volumes of data while ensuring accuracy.

Throughout my career, I have delivered high-quality customer service via various channels, including email, phone, and chat. I have collaborated with IT teams to identify and resolve technical issues affecting customer data, and I have suggested process improvements that have enhanced both customer support efficiency and data management accuracy. I am now seeking a remote position where I can leverage my skills to deliver exceptional customer experiences and enhance operational efficiency.