Dianah Nduku
@dianahnduku
Customer Service Representative at CCI Kenya handling 50+ daily inquiries and maintaining a 95% satisfaction rating.
KenyaWhat I'm looking for
At CCI Kenya, I handle customer inquiries through chat and email, maintaining a 95% satisfaction rating. I also resolve complaints and process orders, refunds, and service requests through CRM systems.
I update customer accounts and personal information with 99% accuracy, while keeping accurate interaction records and protecting confidential information.
As a Data Entry Clerk / Freelancer at CVS Health, I entered and verified 1,000+ records daily using Google Sheets and Salesforce. I also created and updated documents, spreadsheets, and calendar entries, and checked data for errors.
I’m seeking remote opportunities in customer care, data entry, or virtual assistance with U.S. companies. I’m available for U.S. business hours and full-time remote work.
Experience
Work history, roles, and key accomplishments
Customer Service Representative / Administrative Assistant
CCI Kenya
Jan 2023 - Present (3 years 9 months)
Handles 50+ customer inquiries daily via chat and email, maintaining a 95% satisfaction rating. Resolves complaints, processes orders and refunds, and updates customer accounts with 99% accuracy.
Data Entry Clerk / Freelancer
CVS Health
Jan 2022 - Dec 2023 (1 year 11 months)
Entered and verified 1,000+ records daily using Google Sheets and Salesforce. Performed data-quality checks and maintained organized digital records while meeting deadlines.
Education
Degrees, certifications, and relevant coursework
Sinclair Community College
Bachelor of Business Administration, Business Administration
Pursuing a Bachelor of Business Administration degree.
Customer Service Fundamentals, Customer Service
2024 - 2024
Completed the Customer Service Fundamentals certification through Google Digital Garage in 2024.
Alison
Data Entry & Office Administration, Data Entry and Office Administration
Completed a certification in Data Entry and Office Administration.
Tech stack
Software and tools used professionally
Availability
Location
KenyaAuthorized to work in
Salary expectations
Job categories
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