Juliet Owino

I am a customer-focused Customer Service and Virtual Support professional with over seven years of experience managing inquiries via chat, email, and phone, resolving complaints, and maintaining accurate records. I consistently deliver clear, policy-aligned responses, process service requests efficiently, and collaborate with internal teams to ensure timely issue resolution.

My background includes roles as a Customer Service Executive, Personal Assistant/Data Entry Clerk, and Quality Analyst for machine learning projects, where I applied strong attention to detail, improved documentation processes, and used tools like Jira, Trello, Asana, and Google Workspace to boost accuracy and workflow efficiency.