Open to opportunities

Sven Hasler

@svenhasler

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Detail-oriented client-facing professional with 9 years' experience supporting operations and AI tool monitoring.

Switzerland

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What I'm looking for

I seek a client-focused operations role where I can manage support tasks, monitor AI tools, handle escalations, and contribute to international teams while continuing to learn.

I am an ambitious, reliable professional with nine years of experience in structured, client-facing environments, focused on delivering precise technical solutions and maintaining accurate documentation. I combine strong organizational skills with discretion and empathy to support smooth operations across departments.

Currently pursuing a part-time Bachelor in International Business Administration, I bring improved understanding of global markets and customer needs while balancing work and study. I have hands-on experience in application technician support, back-office operations, escalations, and quality control.

I am comfortable working across time zones, adept with AI tools (ChatGPT and AI chatbots) including prompt crafting and QA of responses, and eager to contribute to international teams by managing support tasks, monitoring AI tools, and ensuring operational excellence.

Experience

Work history, roles, and key accomplishments

Personal Support (Part-time)

Confidential

Dec 2022 - Jan 2023 (1 month)

Assisted with organisational and administrative tasks for providers and patients, handling scheduling, documentation, and follow-ups with attention to detail and confidentiality. Strengthened multitasking and communication skills in client-facing support.

Scheduling Documentation Data Hygiene Multitasking Empathy Confidentiality Administrative Support

Application Technician

AMAG Group

Aug 2013 - Jan 2017 (3 years 5 months)

Delivered precise technical solutions and maintained accurate documentation for the automotive sector, coordinating with multiple departments to ensure timely issue resolution and quality compliance. Managed confidential client communications and met SLAs in high-pressure environments.

Technical Support Documentation Client Communication Time Management Confidentiality Escalation Management QA

Education

Degrees, certifications, and relevant coursework

Vorarlberg University of Applied Sciences

Bachelor in International Business Administration, International Business Administration

2023 -

Part-time Bachelor in International Business Administration started in September 2023, aimed at sharpening understanding of global markets and customer needs.