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@svenhasler
Detail-oriented client-facing professional with 9 years' experience supporting operations and AI tool monitoring.
I am an ambitious, reliable professional with nine years of experience in structured, client-facing environments, focused on delivering precise technical solutions and maintaining accurate documentation. I combine strong organizational skills with discretion and empathy to support smooth operations across departments.
Currently pursuing a part-time Bachelor in International Business Administration, I bring improved understanding of global markets and customer needs while balancing work and study. I have hands-on experience in application technician support, back-office operations, escalations, and quality control.
I am comfortable working across time zones, adept with AI tools (ChatGPT and AI chatbots) including prompt crafting and QA of responses, and eager to contribute to international teams by managing support tasks, monitoring AI tools, and ensuring operational excellence.
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Work history, roles, and key accomplishments
Confidential
Dec 2022 - Jan 2023 (1 month)
Assisted with organisational and administrative tasks for providers and patients, handling scheduling, documentation, and follow-ups with attention to detail and confidentiality. Strengthened multitasking and communication skills in client-facing support.
AMAG Group
Aug 2013 - Jan 2017 (3 years 5 months)
Delivered precise technical solutions and maintained accurate documentation for the automotive sector, coordinating with multiple departments to ensure timely issue resolution and quality compliance. Managed confidential client communications and met SLAs in high-pressure environments.
Degrees, certifications, and relevant coursework
Bachelor in International Business Administration, International Business Administration
2023 -
Part-time Bachelor in International Business Administration started in September 2023, aimed at sharpening understanding of global markets and customer needs.
Vocational Matura, Vocational Matura
Completed a Vocational Matura in 2023 via an evening program alongside full-time work.
Apprenticeship, Application Technician (Automotive)
2013 - 2017
Completed an apprenticeship as an Application Technician in the Automotive Sector from 2013 to 2017 at AMAG Group.
Software and tools used professionally
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