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Flavio Caroselli

@flaviocaroselli

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I grow enterprise client relationships through retention, insights, and go-to-market strategy.

Italy

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What I'm looking for

I focus on client-focused solutions, partnerships, and market strategies that help businesses grow in a way that feels simple and human. My work sits where client needs, product, and markets come together, shaping go-to-market launches, designing tailored solutions, and finding practical ways to improve retention and long-term value using data and insight.

At Leesman, I lead global client services for Fortune Global 500 clients, turning workplace data into strategic direction for C-suite leaders across CRE, HR, FM, and technology. I’ve generated over £1M in new and repeat business annually for two consecutive years and achieved an 85% client retention rate.

I’ve led client retention, business development, onboarding, product, and cross-functional initiatives spanning sales, product management, and client management. I also speak at industry conferences and have helped bring sustainability and inclusivity tools to market.

Earlier, I built and mentored Account Manager teams, managed client accounts and operations, and delivered multilingual support, marketing, reporting, events, and training across the UK, Italy, and Chile.

Experience

Work history, roles, and key accomplishments

Current

Global Client Services Director

Current

Leesman

Mar 2020 - Present (6 years 7 months)

Spearheaded client retention and growth strategies, achieving a client retention rate of 85%. Delivered data-driven insights to C-suite executives and provided cross-functional leadership across sales, product management, and client management.

Business Development Strategic Planning Data Insights Executive Engagement Cross functional Leadership Product Management

Client Services Manager

Leesman

Jan 2019 - Mar 2020 (1 year 2 months)

As Client Services Manager, my main objective was to retain and grow existing business, focus on key client relationships, and manage a team of Account Managers leading by example, and being the subject-matter expert on all things Leesman; ensuring the team's L&D in line with their career growth plan and business needs.

Account Manager

Leesman

Jul 2018 - Dec 2018 (5 months)

I was responsible for providing a world-class client experience, focusing on onboarding, retaining, and growing the client portfolio. I managed the overall survey process for multiple clients, ensuring operational excellence at each step.

I helped clients understand tools and presented results and insights, and supported and trained on interpreting data and using the company's analytics platform.

Area and Account Manager

The Welcome People

Sep 2015 - Jul 2018 (2 years 10 months)

The Welcome People offer integrated visitor welcome, placemaking, and street management services to some of the UK's most iconic destinations. They primarily serve Business Improvement Districts (BIDs), supporting membership and stakeholder engagement by recording business visits and customer interactions through their bespoke street management application.

Area and Account Manager

New West End Company

Sep 2013 - Aug 2015 (1 year 11 months)

New West End Company is a global business partnership comprising 600 retail, restaurant, hotel, and property owners in one of the world's premier shopping and leisure destinations. The company operates across 74 streets, centered around London's West End, encompassing Oxford, Regent, and Bond Street, and representing 175,000 employees.

Back Office - Planning Manager

Infinity Unconventional Education

Dec 2010 - Mar 2013 (2 years 3 months)

Infinity is a training company that specializes in unconventional development programs aimed at enhancing individual growth within organizations. They design and deliver bespoke learning experiences that promote mindset shifts in the corporate world.