ASAntonella S
@antonellas
Dynamic Account Manager driving client growth through strategic communication and coordination.
ItalyWhat I'm looking for
I am a dynamic Account Manager with extensive experience leading client relationships, cross-functional marketing campaigns, and performance optimization across international markets. I consistently coordinate creative, data, and media teams to deliver integrated communication strategies that strengthen brand presence and drive measurable revenue growth.
My background spans travel, hospitality, consumer goods, and platform businesses, with strengths in negotiation, conflict resolution, budget control, and analytics. I bring a practical, client-focused approach to upselling and retention, paired with strong proficiency in CRM, collaboration tools, and performance reporting.
Experience
Work history, roles, and key accomplishments
TRManage key client accounts remotely, coordinating creative, data, and media teams to deliver integrated campaigns, optimize budgets, and identify upsell opportunities to drive revenue growth.
AIManaged B2C and B2B client relationships remotely, coordinated international marketing initiatives, supervised project execution against brand guidelines, and improved CSAT through performance analysis.
Account Manager
Costa Crociere
Jan 2018 - Oct 2023 (5 years 9 months)
Oversaw client relationships for the Italian market, designed experience-enhancement strategies from customer feedback, supported loyalty-focused marketing initiatives, and managed pandemic-related rescheduling to retain customers.
Account Executive
Del Posto Travel Agency
Mar 2014 - Dec 2018 (4 years 9 months)
Managed corporate and leisure travel accounts, coordinated group and individual bookings, negotiated with suppliers, and developed retention strategies to optimize client communication and loyalty.
LOSales Account
L'Oréal
Jun 2011 - May 2014 (2 years 11 months)
Managed B2B accounts in the professional beauty sector, implemented sales and communication strategies to increase product visibility, identified cross-selling opportunities, and reported market insights to marketing.
Customer Account Executive
Teleperformance
Feb 2007 - Nov 2010 (3 years 9 months)
Provided client support for AT&T customers in English, resolving issues and coordinating with international teams to maintain consistent service delivery.
Education
Degrees, certifications, and relevant coursework
CECAP
Training Certificate, Customer Service
2015 - 2015
Completed training in Customer Service Strategies focusing on service delivery improvements and customer support techniques.
National Customer Service Association
Professional Certificate, Customer Experience
2014 - 2014
Completed a professional program in Customer Experience (CX) focused on customer service best practices and experience management.
CACatholic University of Argentina
Postgraduate Diploma, Marketing
2012 - 2013
Postgraduate studies in Marketing covering strategic marketing concepts and applied promotional techniques.
Underground School
Course Certificate, Creativity
2011 - 2011
Completed a creativity course covering creative problem-solving and ideation techniques.
UAUniversity of Buenos Aires
Bachelor's Degree, Communication
2007 - 2010
Earned a Bachelor's Degree in Communication with studies in media, communication theory, and professional communication practice.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
Job categories
Skills
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