Open to opportunities

Marissa Zamudio

@marissazamudio

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Dynamic client service professional with a focus on enterprise relationships.

United Kingdom

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What I'm looking for

I am looking for a role that allows me to leverage my client service expertise in a collaborative environment, focusing on customer satisfaction and business growth.

I am a dynamic and results-driven client service professional with extensive experience in partnering with enterprise-level customers. My career has been defined by my ability to develop strong and trusted relationships, ensuring long-term satisfaction and engagement. At S&P Dow Jones Indices, I managed an enterprise-level client portfolio, where I conducted monthly meetings to gather feedback and communicate insights to product teams. My efforts led to improved service quality and enhanced customer value.

In my previous role at MSCI, I managed a portfolio of institutional clients, providing insights on ESG ratings and facilitating onboarding sessions that significantly improved data utilization. I pride myself on my ability to lead cross-functional initiatives, such as a global training program for over 40 commercial team members, which increased their understanding of index methodologies. My collaborative approach has consistently driven business growth and client satisfaction.

Experience

Work history, roles, and key accomplishments

Client Experience Manager

S&P Dow Jones Indices

Jul 2021 - Present (4 years)

Managed an enterprise-level client portfolio, ensuring long-term satisfaction and engagement. Led a global training program for 40+ commercial team members and coordinated weekly online and in-person training sessions for clients and prospects.

Client Relationship Management Project Management Customer Satisfaction Survey Design Data Analysis Stakeholder Management

Client Services Associate

MSCI

Jul 2020 - Present (5 years)

Managed a portfolio of institutional clients, providing insights on ESG ratings and facilitating client onboarding and training sessions on ESG data products. Collaborated with the sales team to generate leads and acted as a liaison between clients and internal technical teams to improve products.

Onboarding Sales Support Technical Communication

Education

Degrees, certifications, and relevant coursework

University of Edinburgh (Business School)

MSc. Business and Sustainability, Business and Sustainability

Pursued a Master of Science in Business and Sustainability at the University of Edinburgh Business School. Focused on understanding the intersection of business practices and sustainable development.

Instituto Tecnológico Autónomo de México

BA in Business Administration, Business Administration

Activities and societies: National Finalist of the L'Oreal Brandstorm Marketing Competition

Completed a Bachelor of Arts in Business Administration at Instituto Tecnológico Autónomo de México. Participated as a National Finalist in the L'Oreal Brandstorm Marketing Competition.