hossam elgamal
@hossamelgamal
Client-focused commercial leader specialising in commercial client-facing roles, team leadership and customer success.
United KingdomWhat I'm looking for
I am a results-driven commercial leader with over a decade of client-facing experience across recruitment, customer success and sales. I have led teams of up to 25, managed high-value accounts and events, delivered sustained revenue growth and optimized recruitment and operational workflows for production and hospitality businesses.
At Common People Films I progressed from Customer Success Manager to Head of Recruitment, delivering 95% client satisfaction, recruiting 100+ freelancers and increasing productivity by 30%. Previously on Hilton's General Manager Fast Track I managed VIP experiences, seven-figure events and achieved £1.5m in Conference & Events sales while developing service and training programmes for high-net-worth clientele.
Experience
Work history, roles, and key accomplishments
Head of Recruitment & Customer Success
Common People Films
Aug 2021 - Present (4 years 10 months)
Promoted from Customer Success Manager to Head of Recruitment, managing client relationships and talent acquisition for global music, TV, and film brands; planned 80+ shoots, recruited 100+ freelancers, and increased project productivity by 30% while maintaining ~95% client satisfaction.
Completed Hilton GM Fast Track programme with rotations across luxury properties, led teams of 25+ across Front Office, F&B and Events, and achieved £1.5m in Conference & Events sales while delivering personalised experiences for HNW and VIP clients.
Sales Manager
Afta Tours Ltd
Sep 2014 - May 2018 (3 years 8 months)
Managed end-to-end luxury travel packages for HNW clients, led a sales team of 4 to sell 150 Hajj package places generating £2m+ seasonal revenue, and negotiated exclusive partnerships with 5-star properties to enhance margins and VIP service.
Education
Degrees, certifications, and relevant coursework
Queen Mary University of London
Master of Science, Management
2017 - 2017
Grade: Merit
MSc Management completed with Merit, including modules in Strategic Management, Management Consultancy, Leadership, and Marketing.
BPP University (BPP Law School)
Bachelor of Laws, Law
2016 - 2016
Grade: 2:1
LLB Honours in Law awarded with a 2:1 overall, covering Contract Law, Business Law, Company Law, and Employment Law.
Availability
Location
United KingdomAuthorized to work in
Job categories
Skills
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