Fiyiola Fab
@fiyiolafab
I support customers, students, and families through clear communication, problem-solving, and phone-based service.
ZimbabweWhat I'm looking for
I've supported students and parents on Serco Limited's university admissions clearing hotline through Adecco, answering calls, guiding applications, resolving problems, and routing callers to the right teams.
In SEN education and support work with Tradewind, St John’s Vianney, United Response, and Creative Support, I've built trusted relationships, handled challenging conversations calmly, and maintained accurate records for people with varying needs.
I've also delivered customer service, sales support, and fundraising through YMCA and NCS, using active listening, persuasive communication, and teamwork to help customers and supporters.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Adecco
Aug 2026 - Aug 2026 (0 months)
Answered calls from parents and students, provided support with university applications, transferred calls, and handled difficult calls professionally.
Education
Degrees, certifications, and relevant coursework
Manchester College
Diploma, Public Services & Criminology
Completed a Diploma in Public Services & Criminology, gaining knowledge in public services and criminology.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
United KingdomJob categories
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