Open to opportunities

Chric User

@chricuser

Message

Aspiring business professional with strong customer service and problem-solving skills.

United Kingdom

Message

What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to leverage my skills in customer service and business development.

I am a dedicated and aspiring business professional with a Bachelor's degree in Applied Science from Aston University. My experience as a Customer Advisor at Teleperformance has honed my skills in customer inquiry handling, where I effectively resolved issues and provided accurate information through various communication channels. I pride myself on my problem-solving abilities, ensuring customer satisfaction by identifying issues and delivering appropriate solutions.

In my previous role as a Business Executive at Welcomm Communications, I engaged with clients to understand their needs, maintained strong relationships, and supported financial planning through the use of software like Xero. My collaborative approach in an agile environment has allowed me to work effectively across departments, improving client satisfaction and streamlining operations. I have also taken the initiative to create e-business projects, demonstrating my entrepreneurial spirit and ability to leverage technology for business success.

Experience

Work history, roles, and key accomplishments

Customer Advisor

Teleperformance

Aug 2024 - Nov 2024 (3 months)

Responded to customer inquiries via phone, email, and chat, providing accurate information and resolving issues effectively. Identified customer problems through effective questioning and provided appropriate solutions to ensure customer satisfaction. Recorded and documented all interactions with customers using the Government Portal.

Customer Service Problem Solving Documentation Communication Government Portal

Business Executive

Welcomm Communications

Jun 2022 - Feb 2023 (8 months)

Organized meetings with potential clients to understand their needs and concerns, maintaining strong client relationships and ensuring compliance with service standards. Assisted in creating financial forecasts and reports, aiding in strategic decision-making. Collaborated across departments in an agile environment to improve client satisfaction and streamline operations.

Client Relationship Management Financial Planning Strategic Planning Collaboration Zoom Microsoft Teams Xero

Education

Degrees, certifications, and relevant coursework

Aston University

Bachelor of Applied Science, Applied Science

Completed a comprehensive Bachelor of Applied Science program, gaining a strong foundation in scientific principles and their practical applications. Key modules included Accounting, Intellectual Property Law, and Economics, providing a multidisciplinary understanding relevant to various industries.

Sandwell Academy

Vocational Qualification, Business & Sport

Grade: Distinction

Undertook a specialized program in Business & Sport, focusing on core principles relevant to both fields. Achieved a Distinction, demonstrating strong academic performance and dedication to the subject matter.