fithriani rsm

At Belajarlagi, I built the first end-to-end enterprise sales process from zero and established the B2B pipeline framework later adopted as the standard corporate sales model. As the sole owner of corporate accounts during early growth, I achieved 162% of target in 2022 and 130%+ in 2023.

I work closely with executive, government, and multinational stakeholders to turn business challenges into tailored commercial solutions. My pricing and contract negotiations helped generate a corporate portfolio contributing 80%+ of revenue, while client-handling standards sustained NPS above 80 across 90%+ of the portfolio.

Previously at Bank Mandiri, I led branch sales, operations, business development, and customer service teams across banking products, funding, lending, and customer journeys. I bring a practical approach to stakeholder management, service quality, business analysis, and cross-functional execution.