Open to opportunities

Lesya R

@lesyard

Message

Senior Customer Success Manager focused on retention, growth, and client satisfaction.

Indonesia

Message

What I'm looking for

I’m seeking a customer-focused role where I can reduce churn, drive renewals and upsells, collaborate with sales and product teams, and continue developing scalable customer success processes.

I am a Senior Customer Success Manager and Account Manager with over eight years of experience building strong client relationships, troubleshooting complex issues, and driving retention and upsell growth. I have consistently partnered with sales and technical teams to reduce churn, improve customer experience, and report on renewal and upsell performance.

My background spans customer success, account management, and client-facing roles across fintech and services companies, with hands-on experience in onboarding, renewal processes, feedback collection, and cross-functional coordination. I bring a practical, service-oriented approach to solving customer problems and improving processes to support business growth.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

GoTo Group

Aug 2021 - May 2022 (9 months)

Engaged key merchant partners to resolve issues and prevent churn, collected feedback to improve experience, and managed renewals and upsell activities driving retention and revenue growth.

& Customer Success Account Management Troubleshooting Upselling Renewal Management Ticketing

Customer Relationship Manager

Wowrack

Nov 2016 - Jul 2021 (4 years 8 months)

Maintained and followed up on client accounts, handled quoting and renewals, provided product explanations and support via phone, WhatsApp and ticketing to improve retention.

Client Relations Customer Support Quoting Renewals Onboarding Ticketing Communication CRM

Account Manager

Breadnbeyond

Jan 2014 - Jul 2015 (1 year 6 months)

Managed end-to-end client projects for animation production, coordinated revisions between clients and design teams, handled complaints, and managed social media content to support marketing.

Account Management Client Communication Project Coordination Social Media Content Creation Negotiation

Secured Loan Officer

PT. Bank OCBC NISP Tbk

Dec 2012 - Sep 2013 (9 months)

Sourced mortgage clients, conducted financial analysis and client interviews, explained banking products, and maintained relationships with real estate brokers to drive loan sales.

Mortgage Sales Financial Analysis Client Acquisition Relationship Management Interviewing Broker Relations