Open to opportunities

Eka Larasati Oktaviani

@ekalarasatioktaviani

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Customer Success Manager specializing in SaaS and client retention.

Indonesia

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What I'm looking for

I am looking for a role that allows me to leverage my customer success skills in a dynamic environment, focusing on client engagement and product optimization.

I am a dedicated Customer Success Manager with extensive experience in the SaaS and Software/IT industry. My expertise lies in onboarding, product training, and optimizing client use cases to ensure maximum satisfaction and retention. I have successfully managed client portfolios exceeding $15,000 in monthly recurring revenue (MRR), focusing on both SME and Enterprise accounts.

Throughout my career, I have demonstrated a commitment to helping clients unlock the full potential of their products while contributing to revenue growth. At SleekFlow, I have driven structured onboarding experiences and implemented tailored retention and upsell strategies, achieving significant growth in client satisfaction and engagement. My previous role at Weefer Indonesia allowed me to manage the implementation phases for mid-level HRIS clients, where I facilitated cross-functional collaboration and strategic consultations to enhance tool adoption.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Executive

Current

SleekFlow

Jan 2024 - Present (1 year 8 months)

Served as the primary contact for mid-level clients, driving structured onboarding experiences. Delivered customized product training and ongoing enablement programs. Handled product-related inquiries with a high focus on customer satisfaction.

Onboarding Product Training Customer Satisfaction Account Management SaaS

Customer Success Manager – HRIS Project Coordinator

Weefer Indonesia

Jan 2020 - Present (5 years 8 months)

Managed implementation and post-onboarding phases for mid-level HRIS clients. Facilitated seamless coordination across internal teams to deliver successful outcomes. Provided strategic consultation and training to ensure optimal tool adoption.

HRIS Implementation Onboarding Strategic Consulting Use Case Expansion Upselling Retention

Account Officer

Permata Bank

Jan 2019 - Present (6 years 8 months)

Led direct B2C sales initiatives for QRIS products to SME clients and merchants. Cultivated strong client relationships to support long-term engagement and cross-selling. Executed on-ground campaigns, partnerships, and referral strategies.

B2C Sales QRIS Products SME Cross Selling Campaign Execution Partnerships

Financial Consultant

BNI Life

Jan 2018 - Present (7 years 8 months)

Provided personal financial planning and insurance consulting to retail clients. Maintained high client retention through continuous relationship building. Supported team success through training and mentoring of junior consultants.

Financial Planning Retail Relationship Building Training Mentoring