Looking for a job

Felicia Liviani

@felicialiviani

Message

I manage SaaS customer journeys from onboarding through renewal, expansion, and retention.

Indonesia

Message

What I'm looking for

I'm looking for a remote customer success role where I can manage customer journeys, improve product adoption and retention, identify expansion opportunities, and partner cross-functionally to improve customer experience.

At Clipboard Health, I managed 40+ mid-market and enterprise healthcare accounts from onboarding through renewal, configuring staffing, scheduling, and shift-management workflows around operational needs.

I use engagement and usage data to address adoption gaps, retention risks, and growth opportunities. Previously at Commerit, I supported 30+ e-commerce and DTC accounts, driving renewals, expansion, and customer-focused platform solutions.

Experience

Work history, roles, and key accomplishments

Customer Success Manager

Clipboard Health

Jan 2022 - Jan 2026 (4 years)

Owned 40+ mid-market and enterprise accounts, guiding customers from onboarding through renewal. Served as primary point of contact, set up platform workflows, tracked engagement, and collaborated with internal teams to improve customer experience.

Customer Success Account Management Onboarding Product Adoption Renewals Retention CRM Salesforce HubSpot AI Tools ChatGpt Claude Workflow Automation Cross Functional Collaboration

Account Manager

Commerit

Jan 2021 - Jan 2022 (1 year)

Managed a portfolio of 30+ e-commerce and DTC client accounts, handling onboarding, adoption, renewals, and expansion. Consulted with customers to identify challenges, closed upsell opportunities, and monitored engagement to flag risks.