Febriandi Febriandi
@febriandifebriandi
Customer Success leader specializing in client retention, churn prevention, and outcomes in regulated fintech.
IndonesiaWhat I'm looking for
I am a Customer Success professional with 6+ years in regulated financial services, focused on end-to-end client lifecycle ownership, churn prevention, and building durable client relationships under high-stakes conditions.
At Amalan International, Indonesia's only OJK-licensed debt restructuring fintech, I managed 480+ private clients using Salesforce CRM, consistently ranked top 3–5 nationally, and closed a 75M+ IDR custom engagement by identifying a regulatory opportunity and structuring a multi-instalment solution.
I translate client pain points into product and operational improvements, mentor junior consultants, and brief institutional stakeholders; I am now pursuing CSM roles at fast-growth global platforms where outcome ownership and client advocacy are valued.
Experience
Work history, roles, and key accomplishments
Independent Advisor
Independent / Advisory
Jan 2024 - Present (2 years 2 months)
Pursuing selective customer success and advisory engagements, delivered expert briefings to institutional clients and expanded APAC credibility while preparing for client-facing roles at global platforms.
Senior Customer Success Consultant
Amalan International
Feb 2019 - Jan 2024 (4 years 11 months)
Owned end-to-end lifecycle for 480+ private clients at an OJK-licensed debt restructuring fintech, consistently ranked top 3–5 nationally and preventing churn through early risk identification and tailored engagement strategies.
Business Development Representative
Alibaba.com Official Channel Indonesia
Aug 2016 - Dec 2016 (4 months)
Built a localized outreach framework and signed 4 clients in 5 months by aligning platform analytics with local buyer needs, supporting export logistics and payment solutions beyond core remit.
Store Supervisor
PT Eigerindo MPI
Apr 2015 - Jan 2016 (9 months)
Managed a standalone store team of 4 and delivered 187% of sales target in H2 2015, introducing regional data visualizations adopted across multiple districts.
Education
Degrees, certifications, and relevant coursework
Indonesia University of Education
Bachelor of Accounting, Accounting
Completed a Bachelor of Accounting with coursework preparing for roles in financial services and commercial operations.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
Skills
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