Remote-first or APAC-regional role at a foreign-headquartered company where outcome ownership, client trust-building, and domain expertise drive advancement — not activity metrics or internal politics. Ideally in fintech, FSI-adjacent tech, or complex B2B SaaS where clients are non-technical decision makers buying technical products.
Looking for a job
Febriandi Febriandi
@febriandifebriandi
Senior CSM & Account Manager | 6+ years FSI & fintech APAC | 480+ clients | Remote-first | Open to Sydney/Singapore relocation
IndonesiaWhat I'm looking for
Customer success and account management professional with 6+ years in regulated financial services across Indonesia and APAC. Built and managed 480+ client relationships at Indonesia's only OJK-licensed debt restructuring fintech — consistently ranked top 3–5 nationally while fully remote. Closed a 75M+ IDR strategic engagement by converting regulatory insight into client commercial advantage.
Strongest at bridging business language and technical language — translating between client decision makers and product/engineering teams. Effective with complex, high-stakes clients in FSI, fintech, and B2B SaaS environments. Experience briefing international institutional clients including a Hanwha Life (South Korea) delegation via expert network engagement.
Targeting remote-first Customer Success Manager, Account Manager, or Client Partner roles at international companies operating in APAC. Open to Sydney or Singapore relocation for the right role.
Experience
Work history, roles, and key accomplishments
LC
Fintech Subject Matter Expert
Liahnson & Company
Sep 2024 - Oct 2024 (1 month)
Delivered a paid expert briefing to a Hanwha Life institutional delegation on Indonesian fintech regulation, OJK adaptation, and credit-risk dynamics; engagement initiated inbound via the expert network.
AI
Senior Customer Success Consultant
Amalan International
Feb 2019 - Jan 2024 (4 years 11 months)
Owned end-to-end lifecycle for 480+ private clients at an OJK-licensed debt restructuring fintech, consistently ranked top 3–5 nationally and preventing churn through early risk identification and tailored engagement strategies.
AI
Business Development Representative
Alibaba.com Official Channel Indonesia
Aug 2016 - Dec 2016 (4 months)
Built a localized outreach framework and signed 4 clients in 5 months by aligning platform analytics with local buyer needs, supporting export logistics and payment solutions beyond core remit.
PM
Store Supervisor
PT Eigerindo MPI
Apr 2015 - Jan 2016 (9 months)
Managed a standalone store team of 4 and delivered 187% of sales target in Q3 2015, introducing regional data visualizations adopted across multiple districts.
Education
Degrees, certifications, and relevant coursework
IE
Indonesia University of Education
Bachelor of Economy, Accounting
2009 - 2015
Grade: 2.94
Activities and societies: Lead of Futsal team for Accounting 2010-2011
Completed a Bachelor of Accounting with coursework preparing for roles in financial services and commercial operations.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndonesiaAuthorized to work in
Salary expectations
35k-50k USD
Social media
Job categories
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