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Engineered and maintained ServiceNow applications within a secure federal environment for ICE, developing workflow automation and advanced solutions for case and incident management. Ensured system alignment with government compliance and audit protocols and partnered with cross-functional teams to optimize platform performance and usability.

Produced AI-driven music videos and designed marketing visuals using various AI tools, while also training custom LoRA AI models. Oversee the full content pipeline and actively integrate AI automation with enterprise workflows.

Successfully migrated an 11-year-old customized ServiceNow Platform to a new vanilla instance and developed solutions that optimized operations and saved money. Modernized the Service Portal, automated admin functions, and set standards and best practices for development and administration.

Developed application solutions on the ServiceNow platform, migrating over 250 forms from a legacy system and guiding junior and offshore development teams. Set ServiceNow governance and standards, resolved incidents and asset management issues, and performed system clones and upgrades.

Created the new Enterprise Self-Service website using the ServiceNow Service Portal and developed widgets for it. Created the new ServiceNow Mobile Interface and organized Automated Test Framework tests with the QA team.

Increased system performance by 15% and knowledge base performance by 30% through process optimization and resolving upgrades. Monitored and fixed system jobs, deployed applications, resolved incidents, and managed users, groups, and roles.

Developed end-to-end applications using ServiceNow scripting and configuration tools, collaborating with project managers and business owners. Implemented system integrations and created processes that significantly reduced manual effort and saved time and money.

Studied principles of computer information systems, including programming, database management, and business applications. Gained foundational knowledge in IT infrastructure and software development.