Open to opportunities

Connie Baltzell

@conniebaltzell

Message

Dynamic leader with expertise in retail operations and team development.

United States

Message

What I'm looking for

I am looking for a role that fosters team development and operational excellence, with opportunities for growth and innovation.

I am a dynamic and results-driven leader with a proven track record in retail operations, multi-unit management, and team development. My experience spans over a decade, where I have successfully scaled businesses, optimized processes, and consistently exceeded operational targets. I have a strong background in customer experience, sales, and financial oversight, which has enabled me to drive significant growth in various roles.

Throughout my career, I have managed multi-site operations, led onboarding and training programs, and developed strategies that enhance team performance and engagement. My key accomplishments include managing a $5.7M revenue stream, executing successful marketing initiatives, and navigating complex operational challenges during the COVID-19 pandemic. I am passionate about fostering a high-performance culture and am committed to continuous improvement in all aspects of my work.

Experience

Work history, roles, and key accomplishments

Operations Manager

Sway

Feb 2024 - Present (1 year 5 months)

Led operational strategy and team development to enhance efficiency, customer experience, and revenue growth. Designed and implemented SOPs to streamline ordering and inventory processes by collaborating with cross functional team members to solidify best practices.

Customer Experience Revenue SOPs Inventory Management Budget Management Marketing Hiring Onboarding Training Sales Floor Optimization

Area Manager

Curaleaf

Aug 2020 - Present (4 years 11 months)

Oversaw multi-location operations, leading teams to exceed sales targets while maintaining compliance and efficiency. Managed operations across multiple locations, working with several Store Managers on ensuring consistent staffing, training, and execution.

Sales Targets Compliance New Location Openings Staffing Training Auditing Retention Accountability

Senior Management

Craftworks Holdings – Rock Bottom Restaurant & Brewery

Feb 2018 - Present (7 years 5 months)

Directed front and back-of-house operations, ensuring service excellence and operational efficiency. Managed yearly $5.7M revenue stream, executing strategic initiatives to drive growth.

Front of House Management Service Excellence Revenue Management strategic initiatives Event Planning Marketing Private Event Execution SOPs Cross Functional Collaboration

Assistant General Manager

Replay Beer & Bourbon – LKH Management

May 2014 - Present (11 years 2 months)

Managed multi-site operations, optimizing team performance and financial outcomes. Navigated onboarding opening team by executing resume review, interviewing, training and onboarding.

Financial Management Onboarding Training Payroll Scheduling Employer Branding Marketing Social Media

Education

Degrees, certifications, and relevant coursework

Purdue University, College of Liberal Arts

Bachelor of Arts, Organizational Leadership and Communications

Activities and societies: IDFPR License holder, Registered Agent In Charge, Registered Agent, ServeSafe Certified (Food Handler, Food Protection Manager, Allergens), Illinois Bassett Alcohol Certification, City of Chicago Certified Food Service Manager, State of Illinois Department of Public Health Food Service Manager.

Studied Organizational Leadership and Communications with an emphasis in Public Relations and Advertising. Gained expertise in strategic communication, public relations, and advertising principles.