Fernando Pestana

Manage resident services and facilities at 55 Victoria Street, conducting plant and sprinkler checks, controlling keys and packages, coordinating contractors and cleans, and handling resident communications to maintain operations and safety.

Provided weekend concierge services including distributing post and keys, monitoring CCTV, controlling building access, and handling resident complaints to ensure security and service levels.

Managed keys and post, patrolled buildings, and handled email/phone enquiries to support property operations and resident services on a temporary basis.

Managed leaseholder queries and property finances, prepared budgets, processed LPE1 and assignment/charge notices, instructed contractors for communal repairs, and maintained leaseholder records in Qube.

Operated concierge duties for Chelsea Bridge Wharf across nine buildings and ~1,300 flats, managing keys, mail, complaints and maintenance scheduling, and liaising with developers and agents for viewings and check-outs.

Trained shoppers and drivers, performed spot checks and GDPR-compliant CRM management, handled declined payments and delivery rescheduling, and managed customer complaints and administration.

Handled phone, email and social media enquiries, promoted offers on social platforms, managed order pick & pack and website edits via Magento, and supported marketing via Mailchimp.

Completed a BSc (Hons) in Business Management with modules covering accounting, economics, marketing, and digital marketing.

Completed level 3 vocational studies including business-related modules and preparation for higher education.

Secondary education with coursework in English, Maths, Science and foundation vocational qualifications.