Open to opportunities

Fiza Iqbal

@fizaiqbal

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Enthusiastic facilities coordinator with strong customer service skills.

United Kingdom

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What I'm looking for

I am looking for a role that offers growth opportunities and values teamwork.

I am an enthusiastic and reliable facilities coordinator with a degree in International Business from Salford University. I have developed strong organizational and time management skills through various roles, including my current position as a Building Manager at Knight Frank. My experience includes liaising with high-profile clients, managing maintenance tasks, and ensuring compliance with regulations.

Throughout my career, I have demonstrated my commitment to providing excellent customer service and support. I have worked in diverse environments, from universities to corporate settings, where I have honed my problem-solving abilities and communication skills. I thrive in team settings but am also capable of working independently to achieve organizational goals.

Experience

Work history, roles, and key accomplishments

Current

Building Manager

Current

Knight Frank

Feb 2025 - Present (5 months)

Managed all PPMS and reactive jobs, liaising with occupiers such as Deloitte and Aecom. Conducted viewings for empty floors and managed cleaners and security on site.

Property Management Facilities Management Stakeholder Management Budgeting

Facilities Helpdesk/Administrator

CBRE

Nov 2024 - Feb 2025 (3 months)

Covered central departments and managed the central mailbox, receiving inbound and outbound calls. Dealt with onsite engineers and processed quotations up to 50,000.

Help Desk Support Administrative Support Customer Service Microsoft Excel Job Chasing

Site Manager

E P Properties Ltd

Dec 2023 - Oct 2024 (10 months)

Conducted routine site checks and snagging, and signed off subcontractor timesheets. Managed major projects on site and performed general maintenance of the site grounds.

Site management Compliance Risk Assessment Project Management Vendor Management Employee Relations

Facilities Helpdesk Operative

University of Manchester

Jun 2023 - Dec 2023 (6 months)

Provided support to students with their accommodation, answering incoming calls and emails to resolve issues. Handled contractors and ensured good welfare for clients and students.

Customer Support Facilities Maintenance Compliance Problem Solving Administrative Support

Facilities Co-Ordinator/Admin

QBE Insurance

Oct 2022 - Jun 2023 (8 months)

Self-managed the office daily, ensuring it was managed for employees. Answered calls, dealt with contractors, and reported any faults or issues.

Office Management Facilities Coordination Contractor Management

Team Leader / Customer Service

British Gas

Jan 2022 - May 2022 (4 months)

Dealt with customers professionally, receiving inbound calls and booking new appointments. Offered new quotations and handled complaints, including those from key commercial accounts.

Team Leadership Customer Service Microsoft Excel

Customer Service Advisor

The Co-Operative Bank

Jul 2021 - Dec 2021 (5 months)

Handled 50-80 inbound calls daily, assisting with ordering statements, transferring money, and foreign transfers. Demonstrated strong customer service and complaint handling skills using various banking systems.

Customer Service Complaint Handling Time Management

Education

Degrees, certifications, and relevant coursework

Salford University

Degree, International Business

Studied International Business at Salford University from September 2020 to June 2023. This program provided a comprehensive understanding of global business practices and principles.