Olivia Holmes

Provided comprehensive care to end-of-life clients, including medication administration and personal care. Demonstrated ability to work effectively in overwhelming situations and collaborate well with colleagues.

Managed all maintenance works at Aviva, handling phone calls and emails related to issues. Created work orders for contractors to address maintenance requests.

Handled property inspections and managed tenant maintenance issues, reporting to landlords and organizing work orders. Maintained efficient timekeeping for inspections and planned daily routes.

Professionally conducted property showings to clients and worked within an office environment. Researched property information thoroughly and managed time effectively between viewings.

Handled customer queries patiently and effectively, ensuring satisfaction. Maintained the visual presentation of the store and proactively researched product information.

Provided exceptional customer service by promptly dealing with inquiries and resolving issues. Welcomed and checked in guests, performing general administrative tasks.

Delivered excellent customer experience by proactively listening and supporting product selection. Assisted in the development and training of new staff members.

Provided customer assistance, ensuring a positive shopping experience. Assisted with various store operations and maintained a friendly demeanor.

Assisted customers with their shopping needs and maintained store standards. Contributed to sales goals and provided support to the retail team.

Completed a Level 3 Diploma in Art and Design, developing skills in marketing, presentation, and creative design. Gained proficiency in interior design, photography, and Microsoft Office.

Grade: English - C, Science - C, Math - D, Art - B, History - D

Achieved GCSE qualifications in English, Science, Math, Art, and History. Developed foundational academic skills across various subjects.