Mohamed Ali
@izodin
Highly dependable Customer Service & Support Professional, specializing in high-volume issue resolution and secure digital operations.
United KingdomWhat I'm looking for
I’m a highly dependable and analytical Customer Support and Operations Specialist with extensive experience managing high-volume client interactions, resolving complex issues, and navigating digital management tools. I work autonomously with minimal supervision during demanding shifts, ensuring data privacy and operational continuity.
I deliver empathetic, high-quality service across digital channels, quickly mastering new software and troubleshooting technical issues. I’m confident in real-time conflict de-escalation, calm problem-solving, and maintaining professionalism when priorities shift under pressure.
From hotel night operations to warehouse logistics, I’ve supported guests and customers while maintaining safety, accuracy, and secure handling of information. I’m experienced with tools including Opera PMS, Knowcross, and Ambience, and I comply with GDPR awareness and PCI DSS standards while keeping careful records, auditing dashboards, and reporting incidents appropriately.
Experience
Work history, roles, and key accomplishments
Night Replenishment Assistant (Seasonal)
Fortnum & Mason Piccadilly
Dec 2019 - Dec 2021 (2 years)
Replenished stock, maintained tidy shop-floor displays, and followed health and safety requirements while supporting customers and keeping work areas clean and organized.
Parcel Sorter
Amazon Warehouse Belvedere
May 2019 - Jul 2019 (2 months)
Unloaded delivery trucks and sorted parcels by postcode and delivery schedule, using PDAs to scan items and help ensure dispatch accuracy.
Warehouse Operative
Cater Kongsvinger
Aug 2017 - Apr 2018 (8 months)
Picked and packed food products, handled logistics and inventory checks, operated forklifts in cold and dry storage, and completed order documentation to support dispatch accuracy.
Night Porter / Concierge
Royal National Hotel London
Jan 2024 - Present (2 years 5 months)
Worked as part of a small night team supporting guest experience, including luggage assistance, key distribution, and handling guest requests and visitors.
Education
Degrees, certifications, and relevant coursework
Flow Learning by Mapal
Certificate, Diversity, Inclusion and Equity
2025 - 2025
Completed Diversity, Inclusion and Equity training via Flow Learning by Mapal (Cert No: 81995867) in Mar 2025.
Flow Learning by Mapal
Certificate, Anti-Modern Slavery
2025 - 2025
Completed Anti-Modern Slavery training via Flow Learning by Mapal (Cert No: 81995864) in Mar 2025.
Flow Learning by Mapal
Certificate, Workplace Sexual Harassment
2025 - 2025
Activities and societies: Confident in conflict resolution and working under pressure with minimal supervision.
Completed Workplace Sexual Harassment training via Flow Learning by Mapal (Cert No: 81859639) in Mar 2025.
Flow Learning by Mapal
Certificate, Data Privacy
2025 - 2025
Activities and societies: Trusted with sensitive access responsibilities; uses Knowcross and Ambience and has working knowledge of Opera PMS.
Completed Data Privacy training via Flow Learning by Mapal (Cert No: 81885387) in Mar 2025.
Flow Learning by Mapal
Certificate, First Aid Awareness
2024 - 2024
Completed First Aid Awareness training via Flow Learning by Mapal (Cert No: 80451213) in Dec 2024.
Flow Learning by Mapal
Certificate, Night Porter / Concierge
2024 - 2024
Completed Night Porter / Concierge training via Flow Learning by Mapal (Cert No: 70719645) in Jan 2024.
Flow Learning by Mapal
Certificate, Disability Awareness
2024 - 2024
Completed Disability Awareness training via Flow Learning by Mapal (Cert No: 70719643) in Jan 2024.
Flow Learning by Mapal
Certificate, Event Planning for Hotels
2024 - 2024
Completed Event Planning for Hotels training via Flow Learning by Mapal (Cert No: 71247794) in Apr 2024.
Flow Learning by Mapal
Certificate, PCI DSS & Cardholder Data
2024 - 2024
Completed PCI DSS and cardholder data handling training via Flow Learning by Mapal (Data Safely - UK, Cert No: 80451214) in Dec 2024.
City & Guilds
Level 2 Award in Forklift Truck, Forklift Truck Operations
Completed forklift/counterbalance training associated with City & Guilds (Jul 2023).
RJB Training
Licence, Forklift Operations (Counterbalance & Reach Truck)
Completed Counterbalance & Reach Truck Licence training with RJB Training (Jun 2023).
Flow Learning by Mapal
Certificate, Cyber Security 101 (Corporate Compliance)
Completed Cyber Security 101 / Corporate Compliance training via Flow Learning by Mapal (Cert No: 82401661).
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Social media
Job categories
Skills
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