Masharib Abdul
@masharibabdul
Concierge and front-desk leader delivering secure, high-touch service that boosts resident satisfaction.
What I'm looking for
I’m a confident, reliable concierge focused on security, customer service, and keeping operations running smoothly. Since November 2020, I’ve managed front desk duties, access control, key management, meeting and greeting, post/parcel handling, and regular patrols—always staying calm under pressure and resolving resident queries quickly.
In my roles at London Residential Management, I headed front desk operations by blending security protocols with a warm welcome for residents, guests, and vendors. I streamlined administrative tasks, managed records and key systems, supported emergency response planning, and delivered staff training to build a proactive, customer-focused team—while improving communication between residents, staff, and external service providers.
Experience
Work history, roles, and key accomplishments
Concierge
Claibon Recruitment
Nov 2020 - Present (5 years 6 months)
Managed front desk operations and access control, handling meeting and greeting, key management, and post and parcel distribution. Completed regular building patrols and supported residents with queries while liaising with contractors and managing agents.
Front Desk Concierge Lead
James Residential Management-London
Feb 2024 - Feb 2026 (2 years)
Led front desk operations by upholding security protocols through patrols and timely responses, while maintaining a welcoming service for residents, guests, and vendors. Streamlined administrative records and key systems, collaborated on emergency response planning, and trained staff to support a proactive, customer-focused team.
Weekday Concierge
London Residential Management
Jun 2021 - Sep 2023 (2 years 3 months)
Managed front desk operations and carried out security patrols for the building and surrounding area. Handled keys and enquiries, distributed parcels, monitored CCTV cameras, and delivered customer service to residents and guests.
Receptionist (Night)
Premier Inn
Sep 2018 - Mar 2020 (1 year 6 months)
Managed hotel bookings and guest check-in/check-out while completing administrative duties and banking and finance tasks. Maintained hotel security and provided customer service for guest enquiries and requests.
Universal Banker
HSBC
Nov 2017 - May 2018 (6 months)
Supported account opening and lending-related activities, assisting customers with general banking queries and providing financial advice. Processed bill payments and transfers while maintaining secure banking operations and accurate administration.
Customer Experience Assistant
William Hill
Jan 2017 - Oct 2017 (9 months)
Processed bet transactions and managed daily cash handling, ensuring accurate money tracking throughout the day. Maintained retail security, supported opening and closing procedures, and provided responsive customer service and communication.
Sales Assistant
Evans Cycles
Mar 2015 - Dec 2016 (1 year 9 months)
Sold bikes and accessories, handled customer problems, and coordinated follow-ups about orders. Managed daily store opening and closing, counted cash at day end, and maintained store security.
Waiter and Assistant Chef
Motijheel Indian Cuisine
May 2013 - May 2014 (1 year)
Welcomed and seated customers, took orders, and assisted the chef with preparing food. Supported general upkeep and cleanliness to help ensure smooth and hygienic service.
Patient Carer
Camden Mews Day Hospital
Mar 2012 - Mar 2012 (0 months)
Provided day hospital support for patients, including checking blood pressure and assisting with patient care. Learned about illnesses affecting elderly patients and helped maintain patient comfort and wellbeing.
Education
Degrees, certifications, and relevant coursework
City and Islington College
BTEC Level 3 Diploma in IT, Information Technology (IT)
2013 - 2015
Completed a BTEC Level 3 Diploma in IT as part of Arts and Technology studies. Gained practical IT training aligned with the course requirements.
Regent High School
BTEC Level 2 (IT), Information Technology (IT)
2008 - 2013
Completed an IT Level 2 (BTEC) qualification. Built foundational IT knowledge to support further study.
Availability
Location
Authorized to work in
Job categories
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