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Masharib AbdulMA
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Masharib Abdul

@masharibabdul

Concierge and front-desk leader delivering secure, high-touch service that boosts resident satisfaction.

United Kingdom
Message

What I'm looking for

I’m looking for a role where I can combine front-desk/customer service excellence with security-minded operations, clear communication, and structured problem-solving—ideally with opportunities to grow into IT support/helpdesk or web development work.

I’m a confident, reliable concierge focused on security, customer service, and keeping operations running smoothly. Since November 2020, I’ve managed front desk duties, access control, key management, meeting and greeting, post/parcel handling, and regular patrols—always staying calm under pressure and resolving resident queries quickly.

In my roles at London Residential Management, I headed front desk operations by blending security protocols with a warm welcome for residents, guests, and vendors. I streamlined administrative tasks, managed records and key systems, supported emergency response planning, and delivered staff training to build a proactive, customer-focused team—while improving communication between residents, staff, and external service providers.

Experience

Work history, roles, and key accomplishments

JM

Front Desk Concierge Lead

James Residential Management-London

Feb 2024 - Feb 2026 (2 years)

Led front desk operations by upholding security protocols through patrols and timely responses, while maintaining a welcoming service for residents, guests, and vendors. Streamlined administrative records and key systems, collaborated on emergency response planning, and trained staff to support a proactive, customer-focused team.

MC

Waiter and Assistant Chef

Motijheel Indian Cuisine

May 2013 - May 2014 (1 year)

Welcomed and seated customers, took orders, and assisted the chef with preparing food. Supported general upkeep and cleanliness to help ensure smooth and hygienic service.

Education

Degrees, certifications, and relevant coursework

City and Islington College logoCC

City and Islington College

BTEC Level 3 Diploma in IT, Information Technology (IT)

2013 - 2015

Completed a BTEC Level 3 Diploma in IT as part of Arts and Technology studies. Gained practical IT training aligned with the course requirements.

RS

Regent High School

BTEC Level 2 (IT), Information Technology (IT)

2008 - 2013

Completed an IT Level 2 (BTEC) qualification. Built foundational IT knowledge to support further study.

Tech stack

Software and tools used professionally

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