Ephraim Quainoo
@ephraimquainoo
Dedicated IT Support Specialist with strong troubleshooting skills.
GhanaWhat I'm looking for
I am an IT Support Specialist with a passion for solving IT challenges and optimizing systems. As a member of ISC2, I have honed my skills in troubleshooting, digital literacy, and network management. My experience includes working with the Ghana Armed Forces, where I successfully configured networks and managed IT assets, ensuring operational efficiency.
Throughout my career, I have demonstrated my ability to thrive in fast-paced environments, both independently and as part of a team. I take pride in delivering exceptional support to users and have a proven track record of enhancing IT efficiency and security. My goal is to contribute effectively to an organization’s success by leveraging my technical skills and dedication to continuous improvement.
Experience
Work history, roles, and key accomplishments
National Service Personnel
Ghana Armed Forces
Oct 2023 - Present (1 year 7 months)
As a National Service Personnel, I configured and installed the Unit's network and internet connection, managed data entry using Sage 300 People, and set up AV equipment for events. I also monitored networks, provided IT support, and assisted with hardware management.
Lead Projection Team Manager
Grace Communion International Church
Jan 2019 - Present (6 years 4 months)
Managed AV equipment and ensured smooth presentations during church activities. Provided technical assistance on Microsoft PowerPoint and other presentation software.
Intern
Controller and Accountant Generals Department
Nov 2022 - Dec 2022 (1 month)
Provided helpdesk support by troubleshooting IT issues, assisting clients with IT systems, and maintaining file management systems for administrative teams.
Education
Degrees, certifications, and relevant coursework
KTKwame Nkrumah University of Science and Technology
Bachelor of Science, Computer Science
2021 - 2024
Pursuing a Bachelor of Science in Computer Science, focusing on various aspects of computing including programming, systems analysis, and network management.
Presbyterian Boys’ Secondary School
W.A.S.S.C.E, General Science
2017 - 2020
Completed W.A.S.S.C.E with a focus on General Science and E-ICT, providing a strong foundation in scientific principles and information technology.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Skills
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