Open to opportunities

Emmanuel Dovi

@emmanueldovi

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Business-administration graduate combining IT support, troubleshooting, and strong customer-focused technical service.

Ghana

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What I'm looking for

I seek IT support or helpdesk roles in collaborative organizations where I can apply troubleshooting, user training, and administrative skills while growing technically and contributing to improved user experiences.

I am a purposeful, detail-oriented Business Administration graduate from the University of Ghana with practical experience in IT support, end-user troubleshooting, and administrative operations. I blend technical knowledge in system installation, Microsoft 365, and helpdesk support with analytical and customer-service strengths.

During my national service and internships I provided technical support to over 500 students and end-users, assisted 30+ users daily, supported online examinations, and maintained records using Microsoft Forms and Excel. I have also supported procurement and accounts receivable processes while serving in administrative roles.

I am committed to continuous learning—completing Coursera courses in project management, programming, AI, Google Analytics, and CRM—and I bring strong communication, teamwork, and problem-solving skills to roles focused on IT service, user experience, and operational efficiency.

Experience

Work history, roles, and key accomplishments

Administrative Intern

Multiple Network Ventures

Jul 2025 - Dec 2025 (5 months)

Supported administrative operations including invoicing, accounts receivable, vendor liaison and procurement coordination to ensure timely transactions and client satisfaction.

Administrative Support Invoicing Accounts Receivable Vendor Management Procurement Client Communication Documentation

IT Support Specialist

University of Ghana

Mar 2024 - Oct 2025 (1 year 7 months)

Provided technical support and maintenance to 500+ students and staff, resolved hardware/software/network issues, and supported online exams while documenting interactions for follow-up.

Windows HelpDesk+Microsoft Forms Excel Customer Support

Sales Promoter

CMB Market

Apr 2020 - May 2020 (1 month)

Promoted So Klin products at retail point, presented product benefits to customers, and developed long-term customer relationships while assisting with sales and recording transactions.

Retail Sales Customer Service Product Presentations Relationship Building POS

Education

Degrees, certifications, and relevant coursework

Coursera (various online courses)

Online Certification Courses, Professional Development / IT and Business

2025 -

Activities and societies: Completed multiple short courses; certified Google analyst

Completed and ongoing professional development courses on topics including Project Management (WBS), Introduction to Programming, Introduction to Artificial Intelligence, Google Analytics, Customer Relationship Management, and HubSpot CRM.