FAFred Asigbetse
@fredasigbetse
IT Support Specialist focused on network security, troubleshooting, and user support.
GhanaWhat I'm looking for
I am an IT Support Specialist and motivated technology enthusiast with hands-on experience in network upgrades, system administration, and end-user support. I have delivered solutions that improved network speed, reduced data loss, and shortened ticket resolution times.
During internships and field roles I installed and configured software, implemented backup and cloud storage solutions, and provided technical support to over 100 employees while producing user guides that reduced support tickets by 25%.
I bring practical skills in cybersecurity, database handling, and programming, and I seek opportunities to apply my technical expertise, collaborate with teams, and contribute to secure, efficient IT operations.
Experience
Work history, roles, and key accomplishments
Enumerator
Ghana National Household Registry
Mar 2025 - Apr 2025 (1 month)
Collected household socio-economic data using mobile devices, verified household records for GNHR, and submitted field reports documenting collection challenges and outcomes.
IT Support Specialist
Volta River Authority
Nov 2023 - Jan 2024 (2 months)
Installed and configured software for new employees, provided technical support to 100+ staff, and collaborated on network upgrades that increased network speed by 50% while reducing support tickets by 25%.
Social Media Manager
Bolmeds Dental Clinic
Apr 2024 - Present (1 year 6 months)
Launched influencer campaigns and new content strategy that increased social engagement 50% and website traffic 25%, and improved customer satisfaction via social listening by 20%.
Enumerator
Ghana Statistical Service
Feb 2023 - Present (2 years 8 months)
Collected and validated household socio-economic data using CAPI tablets, ensured accurate data entry into the GSS database, and supported community engagement to boost census participation.
Security Guard
Asuogyaman District Assembly
Oct 2021 - Present (4 years)
Patrolled communities to protect assets and assist with local security operations as part of volunteer corps duties for the district assembly.
Education
Degrees, certifications, and relevant coursework
HUHo Technical University
Higher National Diploma, Information Technology
2022 - 2024
Completed a Higher National Diploma in Information Technology with focus on software development, network security, and cybersecurity.
Modern Senior High School
WASSCE, General Senior High School
2017 - 2021
Completed secondary education and obtained WASSCE with coursework in general senior high school subjects.
ALAlison
Information Technology
2022 -
Completed online coursework relevant to IT and cybersecurity through Alison.
Availability
Location
GhanaAuthorized to work in
Job categories
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