annette Abledu
@annetteabledu
IT Support Specialist with hands-on experience
What I'm looking for
As a seasoned IT Support Specialist, I bring a wealth of experience in troubleshooting and resolving technical issues for small organizations. With a strong foundation in cybersecurity practices, I ensure a secure and reliable computing environment. My expertise spans network infrastructure, system monitoring, and IT maintenance, making me a valuable asset to any organization.
Throughout my career, I have demonstrated exceptional technical support skills, providing prompt and efficient solutions to IT helpdesk requests. I am well-versed in managing IT assets, ensuring network security, and training staff on device maintenance. My experience in IT procurement and domain management has allowed me to streamline processes and improve overall efficiency.
In addition to my technical expertise, I possess excellent client support skills, having worked in customer-facing roles where I ensured customer satisfaction and support. I am a strategic leader with a strong focus on operational excellence, team development, and client support.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Local Government Service (North Tongu District Assembly)
Jan 2021 - Present (4 years 6 months)
Addressed IT Helpdesk requests, managed IT assets, ensured network security, and trained staff on device maintenance.
Remote Extern
Extern (USA)
May 2023 - Jun 2023 (1 month)
Conducted analysis of Web3 security challenges, blockchain technologies, and non-mainstream competitors.
Customer Service Representative
ISON BPO
Jan 2018 - Feb 2020 (2 years 1 month)
Responded to customer enquiries, maintained a positive attitude, and ensured customer satisfaction.
Customer Success Officer
Cargill Kokoo Sourcing Ltd
Sep 2017 - Oct 2018 (1 year 1 month)
Ensured customer satisfaction, educated customers on processes, and handled complaints.
IT Support Intern
Texstyles Ghana Ltd.
Jun 2016 - Jul 2016 (1 month)
Assisted in technical end-user support, deployed new software, and maintained existing programs.
Education
Degrees, certifications, and relevant coursework
Datalink University
Bachelor of Science, Information Technology
2017 -
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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