annette AbleduAA
Open to opportunities

annette Abledu

@annetteabledu

IT Support Specialist with hands-on experience

Ghana
Message

What I'm looking for

Seeking a challenging role that leverages my technical expertise and leadership skills to drive operational excellence and customer satisfaction.

As a seasoned IT Support Specialist, I bring a wealth of experience in troubleshooting and resolving technical issues for small organizations. With a strong foundation in cybersecurity practices, I ensure a secure and reliable computing environment. My expertise spans network infrastructure, system monitoring, and IT maintenance, making me a valuable asset to any organization.

Throughout my career, I have demonstrated exceptional technical support skills, providing prompt and efficient solutions to IT helpdesk requests. I am well-versed in managing IT assets, ensuring network security, and training staff on device maintenance. My experience in IT procurement and domain management has allowed me to streamline processes and improve overall efficiency.

In addition to my technical expertise, I possess excellent client support skills, having worked in customer-facing roles where I ensured customer satisfaction and support. I am a strategic leader with a strong focus on operational excellence, team development, and client support.

Experience

Work history, roles, and key accomplishments

LA
Current

IT Support Specialist

Local Government Service (North Tongu District Assembly)

Jan 2021 - Present (4 years 6 months)

Addressed IT Helpdesk requests, managed IT assets, ensured network security, and trained staff on device maintenance.

IB

Customer Service Representative

ISON BPO

Jan 2018 - Feb 2020 (2 years 1 month)

Responded to customer enquiries, maintained a positive attitude, and ensured customer satisfaction.

Education

Degrees, certifications, and relevant coursework

DU

Datalink University

Bachelor of Science, Information Technology

2017 -

Tech stack

Software and tools used professionally

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annette Abledu - IT Support Specialist - Local Government Service (North Tongu District Assembly) | Himalayas