Abdul Rashid Saibu
@thetruerash
ITIL-Certified IT Support Specialist | ITIL Service | IT Asset Management | IoT Enthusiast | Remote-Friendly, GMT Time Zones
GhanaWhat I'm looking for
ITIL-Certified IT professional with over 10 years of experience in Technical Support, Systems Administration, and IT Service Management within a multi-subsidiary corporate environment.
Skilled in Troubleshooting Hardware/Software Issues, Administering Active Directory, producing IT Asset Management Documentation, and Delivering Executive-Level Technical Support.
Day to day, I work across TeamViewer, AnyDesk, Microsoft 365 Admin Center, Zoom, Microsoft Teams, and Slack to deliver responsive, secure remote support, whether I'm resolving a workstation issue, managing AD permissions, or running a cybersecurity awareness session for staff spread across multiple regions.
I'm open to remote IT support and ITSM roles across GMT-aligned time zones.
Experience
Work history, roles, and key accomplishments
IT Support & Networks Officer
Zoomlion Ghana Limited
Sep 2015 - Present (10 years 10 months)
Provided Tier 1 and 2 technical support across the company, diagnosing and resolving hardware and software issues to minimize downtime. Administered Active Directory and Microsoft 365 for staff, deployed and documented ITAM processes using Lucid Chart/Draw.io with iTop, and produced ITIL-standard service and incident reports; also served as Personal IT Aide to the COO/Managing Director and deliver
Marketing Officer
Zoomlion Domestic Services Limited
Oct 2012 - Aug 2013 (10 months)
Produced monthly client relationship and strategy implementation reports for management.
Delivered customer service and upsold company services while maintaining long-term client relationships.
Call Centre Agent & QA Officer
Zoomlion Ghana Limited
Sep 2013 - Sep 2015 (2 years)
Delivered phone-based customer support by handling inbound inquiries and following up on customer complaints to ensure timely resolution. Escalated unresolved technical and service-related issues to field engineers while supporting quality assurance and adherence to service standards.
International Business Rep & Exhibitor
Zoomlion Ghana Limited
Apr 2019 - Apr 2019 (0 months)
Worked as an international business representative and exhibitor providing IT support and digital marketing at Waste Expo in Shanghai.
Stores Management Intern
Medilab Diagnostic Services Limited
Nov 2009 - Nov 2011 (2 years)
Supported inventory control and stock verification to maintain accurate equipment and supply records.
Education
Degrees, certifications, and relevant coursework
Wisconsin International University College
Bachelor of Science in Information Technology, Information Technology
2024 -
BSc in Information Technology, currently being completed with an expected completion year of 2026.
University of Professional Studies, Accra (UPSA)
Diploma in Marketing, Marketing
2010 - 2012
Completed a Diploma in Marketing at UPSA in 2012.
Nkawie Senior Technical School
West African Senior Secondary School Certificate, Secondary Education
2005 - 2008
Earned the West African Senior Secondary School Certificate in 2008.
Tech stack
Software and tools used professionally
Availability
Location
GhanaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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